Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
3 listedRequirements the employer expects applicants to meet.
- Skills
Meets all essential criteria as per attached job description/person specification
- Experience
Meets all essential criteria as per attached job description/person specification
- Qualifications
Meets all essential criteria as per attached job description/person specification
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Meets all desirable criteria as per attached job description/person specification
- Experience
Meets all desirable criteria as per attached job description/person specification
- Qualifications
Meets all desirable criteria as per attached job description/person specification
Job overview
The ability to speak Welsh is essential for this post.
The Informatics Department has an opportunity for Staff Band 2 Call Handler/Switchboard Operators covering Nights and Days at Wrexham Maelor Hospital.
To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.
Main duties of the job
Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are essential
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Applying for this NHS job
This advert is for Switchboard Call Handler with Betsi Cadwaladr University Health Board in Wrexham, Wales. It is listed as a Administrative and IT role. The advertised salary is £26300.00. The contract type is Permanent. The application deadline is 17 Sep 2026.
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