Job overview
The Digital, Data and Technology department has an opportunity for a Bank Staff Band 2 Call Handler/Switchboard Operators covering Nights and Days at Ysbyty Gwynedd.
To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.
Main duties of the job
Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action. Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures. Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Skills
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Experience
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
Qualifications
Essential
- Meets all essential criteria as per attached job description/person specification
Desirable
- Meets all desirable criteria as per attached job description/person specification
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Applying for this NHS job
This advert is for Switchboard Call Handler - Bank with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum, pro rata. The contract type is Bank: Other. The application deadline is 27 Jul 2026.
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