Job overview
Join Our Dermatology Team – Make a Difference Every Day
Would you like a career in the NHS? This job will provide an entry level position for the right person into both operational delivery and the NHS.
We are looking for an enthusiastic Dermatology Support Co-ordinator to join our growing team. You’ll need to be organised, proactive and passionate about delivering excellent patient care though outstanding administrative support.
This is an exciting opportunity to play a key role in supporting patients through their healthcare journey within a busy and evolving Dermatology Service.
As a central member of the team, you will coordinate appointments, support patient pathways, manage clinical information and work closely with clinicians, nurses and operational colleagues to ensure patients receive timely care.
We are looking for someone who:
- Thrives in a fast-paced environment
- Has excellent organisational and communication skills
- Enjoys working as part of a supportive team
- Can prioritise competing demands effectively
- Is committed to delivering an outstanding patient experience
In return, we offer a welcoming team environment, opportunities for development and the chance to contribute directly to improving patient care and service performance.
If you are motivated, adaptable and looking for a rewarding role where every day is different, we would love to hear from you.
Main duties of the job
What You'll Be Doing
As a Dermatology Support Co-ordinator, you will play a key role in supporting patient pathways and ensuring patients receive timely, high-quality care throughout their dermatology journey.
Working closely with clinicians, nurses, operational teams and patients, you will provide administrative and pathway support within a busy service. Responsibilities include managing waiting lists and patient records, coordinating appointments and follow-up care, monitoring patient activity against Trust standards, supporting urgent and cancer pathways, and acting as a key point of contact for patients and colleagues.
You will use your organisational skills and attention to detail to resolve queries, maintain accurate information and support the efficient delivery of safe and effective patient care.
This role is ideal for someone who is organised, patient-focused and enjoys working in a fast-paced environment where their contribution makes a real difference to patient outcomes.
"Every appointment booked, every pathway managed and every patient supported contributes directly to delivering safe, timely and effective care."
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for more information on the advertised post.
Person specification
Knowledge
Essential
- Understanding of confidentiality, data protection and information governance requirements.
- Understanding of the importance of accurate data entry and record keeping.
Desirable
- Knowledge of NHS performance standards, including RTT and Cancer Waiting Time targets.
- Understanding of NHS policies and procedures.
- Knowledge of Health and Safety requirements within the workplace.
- Understanding of Dermatology or outpatient services.
Experience
Essential
- Experience providing administrative support within a busy office environment.
- Experience managing and prioritising a varied workload.
- Experience maintaining accurate records and databases.
- Experience communicating with colleagues and external organisations by telephone, email and in person.
Desirable
- Experience of NHS working practices
- Twelve month’s previous office experience
- Experience working to deadlines, waiting lists and performance targets.
Qualifications
Essential
- GCSE Grade C/4 or above (or equivalent) in English and Maths.
- Good working knowledge of Microsoft Office applications, including Word, Outlook and Excel. Evidence of relevant administrative training or equivalent experience.
Desirable
- NVQ Level 3 in Business Administration, Customer Service or equivalent qualification.
- Evidence of continuing professional development.
Other Requirements
Essential
- Flexibility to support services across different departments and sites when required.
- Ability to travel between Trust sites if necessary.
Skills and Abilities
Essential
- Good verbal and written communication skills.
- Able to communicate sensitively and tactfully with patients and carers
- Ability to work effectively as part of a team.
- Ability to use initiative and make appropriate decisions within own area of responsibility.
- Reliable, flexible and patient-focused approach.
Desirable
- Experience of using multiple healthcare information systems.
- Ability to produce reports and analyse routine data
- Advanced Microsoft Excel skills.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Shrewsbury
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Surgical Support Coordinator - Dermatology with Shrewsbury and Telford Hospital NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is 12 months (Fixed Term or Secondment). The application deadline is 13 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.