Job overview
An exciting opportunity has arisen within First Response Services for a passionate and dedicated Support Worker to join our expanding team. The successful candidate will be based at either Clock View or Hollins Park Hospital.This is a rewarding role supporting individuals who are experiencing a mental health crisis. You will play a key part in helping service users access the right support, achieve positive outcomes, and develop safety plans in collaboration with clinical staff.
Key Responsibilities:
- Supporting service users in crisis through compassionate, person-centred care.
- Providing information, guidance, and signposting to appropriate services.
- Managing calls via NHS 111 mental health service, including receiving and escalating referrals from professionals, family members, and carers.
- Assisting nursing staff with urgent assessments.
- Empowering individuals to take an active role in their care and promote self-determination.
This role is ideal for someone who is calm under pressure, an excellent communicator, and committed to supporting people at some of the most challenging times in their lives.
Main duties of the job
To carry out assigned duties, involving supporting and signposting service users, family, carers and other professionals under the guidance and indirect supervision of a qualified nurse.
To report to the qualified nurse any concerns observations made whilst providing care to service-users.
To take part in a 24 hour system of rostering including internal rotation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details and requirements of the role.
Person specification
Skills
Essential
- Able to communicate effectively.
- Ability to work as a member of a team.
- Ability to demonstrate a non-judgemental attitude.
- Ability to work on own initiative under the supervision of a qualified practitioner.
- Ability to provide support and guidance to junior staff.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
Qualifications
Essential
- Health and Social Care Level 2 qualification or equivalent experience.
Knowledge/ Experience
Essential
- Experience of working in a care setting.
- Understanding of issues of confidentiality.
Desirable
- Experience of individuals with mental health problems or personal lived experience of mental health problems.
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Applying for this NHS job
This advert is for Support Worker - First Response Hub with Mersey Care NHS Foundation Trust in Prescot, North West, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 09 Aug 2026.
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