Job overview
An exciting opportunity has arisen at within the Community pain Service for a highly motivated and enthusiastic part time Support Secretary to join our Therapies and Specialist hub Team. This role will be supporting the clinicians and the medical team within Therapies and Specialist hub.
The successful candidate will be expected to provide a comprehensive and high quality secretarial/administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks, of other secretarial support staff within the Service.
The postholder will be expected to work with a flexible approach maintaining confidentiality at all times when dealing with service users / staff information.
Main duties of the job
Attend weekly meetings, take notes prepare agenda’s and other papers as require. Typing of clinic letters.
Sort and prioritise mail for the team dealing with all correspondence confidential
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are e-mailed or action is taken
Liaise with colleagues at all levels both within the team and across other agencies and in other organisations.
Ensure provision of secretarial support to the Service. The post holder will propose any necessary changes of local protocols necessary to aid service improvement.
Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.
Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise
The post holder shall as necessary provide cover for and undertake duties of absent colleague
The post holder shall follow all the policies and procedures of the organisation.
Detailed job description and main responsibilities
Organise the diaries and commitments of managers, including scheduling of meetings, conferences.
Attend weekly meetings, take notes prepare agenda’s and other papers as required
Sort and prioritise mail for the team dealing with all correspondence
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed or actioned.
Liaise with colleagues at all levels both within the team and across other agencies and in other organisations.
Ensure provision of secretarial support to the Service The post holder will propose any necessary changes of local protocols necessary to aid service improvement.
Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.
Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise
The post holder shall as necessary provide cover for and undertake duties of absent colleague
The post holder shall follow all the policies and procedures of the organisation.
Person specification
Skills
Essential
- Keyboard / Word Processing / Data input
- Good communicator (verbal/written)
- Good organisational and interpersonal skills
- Ability and willingness to travel across the Trust
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent.
- Educated to GCSE standard or equivalent
Desirable
- OCR or equivalent
- Customer Service Qualification
Knowledge/Experience
Essential
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills – filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Ability to develop databases
- Computerised information systems
Desirable
- Demonstrable knowledge of supervising other secretarial/administrative staff
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Applying for this NHS job
This advert is for Support Secretary with Mersey Care NHS Foundation Trust in Prescot, North West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pro rata. The contract type is Permanent. The application deadline is 22 Jul 2026.
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