Job overview
The role involves providing support to the Gastroenterology Specialist Nursing Team Secretaries and Gastroenterology Specialist Nurses across UHD.
It involves providing an efficient telephone service and assisting the patients and Specialist Nurses with any queries, sending out necessary tests to patients for their appointments in a timely fashion, managing virtual clinics, and recording adhoc telephone consultations on PAS systems.
For more information please look at the Job description.
Base location: UHD - Royal Bournemouth Hospital with one day at Poole if required
Interview date: August 17th
For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.
Attention to detail and multi tasking is a must as well as a calm and caring attitude and the ability to work well on your own and within a team.
Some NHS experience would be good but full training will be given.
Detailed job description and main responsibilities
- To fully support the secretaries and specialist nurses in their role and to help cover during sickness and annual leave.
- Look up, sort and file patients’ results.
- Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust.
- Photocopying, faxing, scanning and general filing.
- Be responsible for out-going post, meeting afternoon deadline.
- To answer specialist nurse and secretaries’ telephones and take messages when required.
- To maintain helpdesk spreadsheets.
- To maintain virtual clinics, attending, inputting outcomes and generating follow up’s as directed by the SPN’s.
- To record adhoc telephone attendances.
- Scan all new Choose & Book referrals.
- Typing clinic/additional letters to GP’s, patients and other Allied Health Professionals, using digital dictation when appropriate.
- Assisting SPN Secretaries with admin duties.
Person specification
Knowledge
Essential
- Understanding of secretarial procedures
- Understanding of Microsoft Word
Experience
Essential
- Experience as working as a Medical Secretary
Desirable
- NHS Admin Experience
Qualifications
Essential
- GCSE in English and Maths or equivalent
- Vocational level 3 in relevant field or equivalent experience
Desirable
- Minute taking Skills
- Medical terminology
Personal Attributes
Essential
- Team member
- Effective communicator
- Well-presented
- Ability to deal with sensitive issues
- Ability to organise own workload with priorities
Language requirement
Essential
- Be able to speak English as necessary to undertake the role
Technical Skills Competencies
Essential
- Computer literate with word processing experience
Desirable
- Audio typing
- eOps trained on ecamis or similar
Other requirements specific to the role
Essential
- Good verbal and written skills
- Attention to detail
- Flexibility with working pattern
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Applying for this NHS job
This advert is for Support Secretary to Specialist Nursing Teams - Gastroenterology with University Hospitals Dorset NHS Foundation Trust in Poole, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa. The contract type is Secondment: 9 months. The application deadline is 03 Aug 2026.
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