Supervisor - Patient Services

Job overview

At Royal Blackburn Teaching Hospital, our Patient Services Supervisors lead their shift teams in ensuring all general and specialist cleaning activities are delivered in a timely manner to meet the exacting standards required in this busy clinical environment. Alongside your team of PSAs you will support patients through their hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year.

We expect high levels of performance and attendance from our Supervisors, as you are the primary liaison for the department and our clinical colleagues, as well as line-managing our diverse and talented workforce. This role requires a combination of skills, knowledge and experience to draw the best from your team while providing them with necessary training, monitoring and instruction.

Various Shift pattern available:

Monday-Friday 9 am till 3 pm

Monday-Friday 9 am till 5 pm

Saturday Sunday  2 pm to 10 pm

Main duties of the job

Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to ensure we provide the right service for the right patient at the right time.

A reasonable standard of physical fitness is required in this role, as you will be expected to work around the hospital site throughout each shift, observing practice, auditing clinical areas and directing our team. It can be uncomfortable working in this environment and you will wear Personal Protective Equipment all day to protect yourself, your colleagues and patients.

There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.

Detailed job description and main responsibilities

Supervisory Role

• Provide direct supervision and guidance to all Patient Services Assistants.
• Assist the Patient Services Manager with the recruitment, selection, induction and training of staff.
• Allocation of work to Patient Services Assistants and Bank Staff to meet the needs of the department and Trust partners.
• Ensure daily delivery of high standards of work across all zone areas, carrying out audits, inspections and monitoring visits, providing feedback to zone team.
• Carry out and record probationary reviews, appraisals, absence management, performance and conduct meetings as required.
• Completion of all appropriate departmental and personnel meetings and records.
• Support staff through learning and development as required by the department.

Communication

• Organise and lead the monthly team briefs for zone teams.
• Liaise with Trust colleagues to ensure standard and consistency of service delivery.
• Provide management reports to support departmental delivery and development.

Patient Service – Quality Assurance

• Carry out regular monitoring of the wards and departments in accordance with NHS E&I guidelines on The National Standards of healthcare Cleanliness 2021.
• Ensure regular audits are completed, for example C4C, PLACE, NAPF, and prepare reports for the Patient Services Manager.
• Ensure safe working practices and that all machinery and equipment are maintained in good working order.
• Reporting of all defective equipment, structural and fabric repairs are reported to the appropriate department.

Health & Safety

• Maintain a safe environment for patients, visitors and other members of staff.
• Ensure an understanding of hospital fire procedure and attend annually a lecture on hospital fire procedure.
• To comply with all Trust safety instructions, guidelines and policies.
• To report, as soon as practical, all accidents and incidents and to ensure that the appropriate accident or incident form is completed.
• To annually update knowledge around Safer Handling techniques.