Supervisor - Outpatients

Job summary

This is an exciting opportunity to take on a key leadership role within one of the most dynamic departments in the region. As Supervisor within the Ophthalmology Service at the Head & Neck CSU, you'll be at the heart of a high-performing Administrative and Clerical team guiding, supporting, and inspiring colleagues to deliver outstanding services every day. Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you'll play a central role in ensuring smooth, efficient operations across the cash-up team and clerical officers directly contributing to an exceptional patient experience. This is a role where no two days are the same. You'll bring strong organisational skills, clear communication, and confident decision-making to manage a varied and rewarding workload, always keeping the patient at the forefront of everything you do.

Main duties of the job

This is an exciting opportunity to take on a key leadership role within one of the most dynamic departments in the region. As Supervisor within the Ophthalmology Service at the Head & Neck CSU, you'll be at the heart of a high-performing Administrative and Clerical team guiding, supporting, and inspiring colleagues to deliver outstanding services every day. Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you'll play a central role in ensuring smooth, efficient operations across the cash-up team and clerical officers directly contributing to an exceptional patient experience. This is a role where no two days are the same. You'll bring strong organisational skills, clear communication, and confident decision-making to manage a varied and rewarding workload, always keeping the patient at the forefront of everything you do.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Details

• Date posted: 12 June 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 001282
• Job locations: St James’s University Hospital, Leeds, West Yorkshire, LS9 7TF, United Kingdom

Job responsibilities

For questions about this job, contact:

Ashleigh Hodgson PSC ashleigh.hodgson1@nhs.net

Job Summary

This is an exciting opportunity to take on a key leadership role within one of the most dynamic departments in the region. As Supervisor within the Ophthalmology Service at the Head & Neck CSU, you'll be at the heart of a high-performing Administrative and Clerical team — guiding, supporting, and inspiring colleagues to deliver outstanding services every day.

Working closely with the Assistant Patient Services Co-ordinator and Patient Services Co-ordinator, you'll play a central role in ensuring smooth, efficient operations across the cash-up team and clerical officers — directly contributing to an exceptional patient experience.

This is a role where no two days are the same. You'll bring strong organisational skills, clear communication, and confident decision-making to manage a varied and rewarding workload, always keeping the patient at the forefront of everything you do.

Why you should join our Team

The Ophthalmology Service is a friendly, forward-thinking team united by a genuine commitment to improving the lives of the patients we serve. As the largest provider of specialist Ophthalmology services in Yorkshire, we are a department that takes real pride in the standard of care we deliver — and that same dedication extends to how we look after our own people. You'll be joining a supportive, close-knit team where colleagues go out of their way to help one another, and where your contribution is recognised and valued.

Working within the Head & Neck CSU at St James's University Hospital, you'll be part of one of the most respected and ambitious Ophthalmology departments in the North of England. We serve a diverse and wide-reaching patient community spanning Leeds, Yorkshire, and beyond — meaning the work you do every day has a real and meaningful impact. We are committed to professional development, fostering a culture where people are encouraged to grow, take ownership, and build fulfilling careers. If you're looking for a role where you can lead with purpose, work alongside passionate professionals, and make a genuine difference to patients and colleagues alike — this is the team for you.

What you will bring to the role

We are looking for a motivated and resilient individual who brings a high level of personal commitment, sound logical reasoning, and a proactive approach to problem-solving. You'll be someone who thrives under pressure, is equally comfortable working independently or as part of a team, and who takes genuine pride in finding the right solution for patients and colleagues alike. The ability to prioritise effectively, work with autonomy, and adapt to the fast-paced demands of a busy outpatient environment will be key to your success in this role.

As the first point of management for the Administrative and Clerical team, you'll provide hands-on supervision and meaningful support to the APSCs across the outpatient service. Strong interpersonal and communication skills are essential — as is a heartfelt commitment to delivering high-quality, patient-centred care.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.