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Job overview
To manage the receipt and processing of Subject Access Request (SAR) applications from start to fulfilment.
To ensure that all Subject Access Requests are processed and fulfilled in a timely and accurate fashion in line with legislation and its strict deadlines. Dealing with a variety of enquiries both verbal and written in a highly professional and efficient manner to medical and admin colleagues, customers and third parties.
Main duties of the job
Provide efficient, effective and timely administration of access requests including opening and sorting post, logging new requests onto the AMS SAR Portal and sending acknowledgements.
Draft and type correspondence, spreadsheets and other documents of a highly confidential nature, including adapting standard templates to meet individual circumstances.
Send and receive sensitive information within and outside the Trust securely and without delay, using both the Trust’s own encryption systems and those of other organisations.
Carry out full investigations in order to locate missing health records or clinical information required to fulfil any request and to support colleagues with investigations and litigations.
To ensure that all work sent to patient is quality checked, Ensure that all sensitive information is approved by clinical staff before sending out information.
Prioritise and manage workload under own supervision ensuring deadlines are maintained.
Make/answer telephone calls/enquiries and take appropriate action including giving (or withholding) potentially complex and sensitive data as appropriate. This may include liaison with claimant solicitors, patients, family members, staff and others who may be distressed or emotional.
Detailed job description and main responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
** The vacancy may close earlier than the advised date, depending on the volume of applicants**
Person specification
Other
Essential
- Good command of spoken and written English
- Excellent verbal communication skills and ability to be tactful and sensitive when required
- Motivated and enthusiastic
- Understanding of Equal Opportunities Trust policy
- Has personal integrity
- Has the drive to achieve desired outcomes
- Good time management
Skills
Essential
- Excellent communication and interpersonal skills
- Excellent planning and organisational skills
- Ability to embrace and adapt to change, supporting others if needed
- Able to deal with the pressures associated with working to clear deadlines that attract financial penalties for the trust if not adhered to
- Confident in prioritising own workload
- Understand when to use escalation route
- Can demonstrate evidence of self-learning
- Good attention to detail and ability to concentrate for long periods of time
- Able to undertake instructions from senior staff members
Knowledge
Essential
- IT literate
- Good Knowledge of Access to Health Records, UK GDPR & Data Protection, Freedom of Information and Mental Capacity Act
- Working in a pressure associated environment
- Knowledge of administration duties associated with a health records department
- Knowledge process of mental health & children and the guidelines around releasing patient information
Desirable
- Experience of data input
- Ability to integrate and work well as part of a team
- Basic understanding of the NHS
- Knowledge of a health records department
- Basic understanding of mental health & child’s record releasing
Experience
Essential
- NHS experience in an administrative role
Desirable
- Cerner, iFIT, DATIX/ AMS EPR and Legacy PAS
- Excel and Word to intermediate level
Qualifications and Training
Essential
- 5 GCSEs or equivalent experience
- Willing to undertake any further study to enhance ability to carry out job role more efficiently
Desirable
- Evidence of further study
- Other appropriate qualifications or courses
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Applying for this NHS job
This advert is for Subject Access Request Officer with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum pro rata inclusive of HCAS (inner London). The contract type is Secondment: 12 months. The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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