Study Support Service Officer

Job overview

The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.

The Study Support Service Officer is responsible for supporting the delivery of these services following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, they maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.

Main duties of the job

STRATEGIC LEADERSHIP

• Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives INFORMATION & ADMINISTRATION
• Manage data and information systems central to operation of the Study Support Service
• Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences
• Facilitate implementation of Information Governance best practice within systems supporting operation of the Study Support Service
• Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
• Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems

Detailed job description and main responsibilities

• Where requested track, monitor and assess study progress and provide appropriate support/ action plans for key stakeholders so they can effectively deliver their study in line with the Terms and Conditions for NIHR Research Delivery Network Support
• Support and encourage sponsors to undertake accurate and timely uploading of recruitment data to relevant national portfolio systems
• Assist stakeholders who may need help to undertake feasibility, capability and capacity evaluations so organisations can deliver studies in a timely manner
• Assist in the development and delivery of training relating to RDN Study Support Service and relevant research activities
• Undertake activities that contribute to the alignment and coordination of the NS&SL support for funders and sponsors in study design, deliverability and participant access to bring compatibility with the advice and guidance provided by the Study Support Service to further ensure optimal planning, placement and 'on request' performance monitoring of studies
• Support in the project management of specialty and setting initiatives at regional and national levels
• Support the organisation of communities of practice and events to promote knowledge sharing and best practices

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.