Stoma Care Coordinator

Job overview

The post holder will act as the point of contact for the Stoma CNS nursing service across site and would be responsible for triaging calls and giving basic advice. They must have good communication skills which are essential, and they will proactively identify and take action to ensure that patients experience a seamless pathway.

The role involves being responsible for maintaining accurate patient records and liaising across organisational boundaries to assist the Clinical Nurse Specialist to develop the nursing service. They will also provide the highest quality patient care.

It would be advisable to have an informal visit/call with a member of the team prior to application.

Main duties of the job

• Act as a main point of contact for patients, carers and wider health care teams.
• Triaging incoming calls and initiate appropriate responses, using a level of clinical knowledge according to protocols and individual pathways.
• Receive highly complex and demanding information, deal with distressing situations in a sympathetic, calm, and supportive manner.
• Proactively identify situations where dates of diagnostic tests, treatment and clinic review may not be scheduled appropriately
• Manage own caseload making pre-planned outbound telephone calls to patients to assess needs, plan care and monitor effectiveness of services and patients’ self-management, triaging as appropriate.
• Required to work under pressure, concentrate and maintain appropriate attention to detail, for extended periods of time
• Maintain accurate and concise records of patient contacts (paper/electronic) to ensure seamless communication pathways for the wider healthcare team.
• Compile and collate Stoma service and patient information for databases and audit purposes
• To provide expertise, knowledge, and support for the care of stoma patients, their relatives and carers.
• Liaise across organisational boundaries and work with ward staff and teams regarding issues involved in patients’ care.
• Undertake unexpected and demanding duties in an efficient, timely and cooperative manner.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.