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Job overview
The Station Support Manager (SSM) provides support to the (Location) Group Manager (LGM). As a member of the Group leadership team, the SSM is accountable for the co-ordination of staff welfare and management, ensuring the effective delivery of emergency care services across the Group by: Actively supporting and promoting the Trust’s vision and values through role modelling effective and appropriate leadership behaviours in both day-to-day operations and in high risk, difficult and distressing situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience. Representing the LGM on behalf of the Trust when required, including at public events. Collating information and compiling reports for the LGM as required. Lead on serious incident investigations, undertake the Family Liaison Officer (FLO) role and undertake complaints investigations. In the absence of the LGM, lead on key management tasks deciding how these are best achieved and seeking guidance when required. Supporting Clinical Team Managers (CTMs) in the delivery of key performance indicators (KPIs) and objectives through the co-ordination of:
Main duties of the job
Assist in the delivery of key performance, quality and productivity targets which contribute to the achievement of the KPIs/Group scorecard which will be reviewed at monthly Chief Executive Performance Reviews and which show evidence of continuous improvement. Personally undertake investigations in line with the required standards of quality and accuracy. Delivery of agreed objectives. Timely provision of high quality reports. Maintain responsibility for personal development including attendance at seminars and training courses as agreed with the line manager. Plan and organise a wide range of on-going complex activities and programmes in line with station group objectives, formulating and adjusting plans as required.
Detailed job description and main responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Person specification
Experience
Essential
- Demonstrable current leadership and management experience at a post graduate diploma level or equivalent experience whilst working in an operational ambulance environment or other relevant healthcare setting.
- Setting, monitoring and reviewing plans and ensuring resilience and sustainability within them to achieve objectives and targets at both strategic and tactical level.
- Improving and delivering operational performance
- Identifying/planning for implementing change initiatives.
- Building and maintaining positive relationships with internal stakeholders from members of staff and trade union representatives to senior managers.
- Hearing and presenting management cases on a panel at all levels.
Knowledge and Skills
Essential
- Planning and prioritising conflicting demands and often unpredictable work patterns.
- Management of risk; identification, mitigation and realisation of risk with effective communication of risk to all levels of the organisation and review with stakeholders
- Delivering services that demonstrate value for money, implementing service change to drive efficiency and ensure financial efficiencies where possible.
- Creating a clear vision and translating strategies into operational plans
- Demonstrating continuous CPD including leadership.
- Receiving, interpreting ad analysing highly complex data to increase understanding and inform decision making.
- Presenting highly complex, sensitive or contentious information to internal and external groups and where the atmosphere could be hostile and antagonistic.
Qualifications, Accreditations, Education
Essential
- Degree or substantial experience in an operational management setting
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Applying for this NHS job
This advert is for Station Support Manager with London Ambulance Service NHS Trust in London, London, England. It is listed as a Manager and corporate role. The advertised salary is £55,524 - £62,652 per annum incl HCAS. The contract type is Secondment: 12 months. The application deadline is 14 Aug 2026.
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