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Job overview
An exciting opportunity has arisen for the right candidates to join the Resilience and Specialist Assets (R&SA) Directorate at the London Ambulance Service.
The Directorate has a number of teams, which include the Specialist Operations Response Team (SORT), Emergency Preparedness Resilience and Response (EPRR), Tactical Response Unit (TRU), Hazardous Area Response Team (HART) and Business Continuity.
This post in based within the Special Operational Response Team and will support the delivery of SORT .
Main duties of the job
To manage the day-to-day office administration for the Specialist Operational Response Team to provide efficient and effective administrative services to the local management team and staff. The post holder would act as the first point of contact between staff and internal departments.
To manage office administration for the station, management team and staff. To provide administration support for the wider Resilience and Specialist Assets team, as required. The collation of information to maintain and record the overtime, annual leave and sickness processes on a computerised system. The production and distribution of group weekly returns to a deadline using a range of computer software. Basic knowledge and application of Service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice.
Detailed job description and main responsibilities
To manage the day-to-day office administration for the Specialist Operational Response Team to provide efficient and effective administrative services to the local management team and staff. The post holder would act as the first point of contact between staff and internal departments.
To manage office administration for the station, management team and staff. To provide administration support for the wider Resilience and Specialist Assets team, as required. The collation of information to maintain and record the overtime, annual leave and sickness processes on a computerised system. The production and distribution of group weekly returns to a deadline using a range of computer software. Basic knowledge and application of Service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice. To provide an administrative and when required, secretarial service to the management team on station, composing letters, documents and diary management including collating and preparing agendas and taking minutes at regular station, management and external meetings.
Make arrangements for meetings and inform delegates. Produce and circulate minutes. Act as the main point of contact for the station. Deal with both routine and non-routine queries and tasks arising from both internal and external sources. In particular liaising between the Scheduling Department and the station team to complete all administrative tasks relating to operational staff, vehicle and resource availability, staff absence and overtime.
To undertake any other duties appropriate to the grade of the post.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Person specification
Experience
Essential
- Significant recent experience of office or administrative work
- Experience of using Microsoft Office suite including Word, Excel, Outlook and inputting and processing information
- Recent experience of using an email and calendar system such as Microsoft Outlook
- Knowledge of other Microsoft Office application
Knowledge and Skills
Essential
- Strong organisational abilities
- Excellent verbal and written communication skills
- Good interpersonal skills i.e. tact and diplomacy
- Good typing and word processing skills (minimum typing speed 40 wpm)
Qualifications, Accreditations, Education
Essential
- Good all round level of education equivalent to NVQ level 3, including Maths and English GCSE (or equivalent)
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Applying for this NHS job
This advert is for Specialist Operations Administrator with London Ambulance Service NHS Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £33,262 - £36,027 per annum incl HCAS. The contract type is Secondment: 12 months. The application deadline is 17 Aug 2026.
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