SPA Administrator

Job overview

To provide efficient and comprehensive administrative support to the Children and Young People 0-19 Service and their families.

Working with the Health Visiting, School Health Nursing and Family Nurse Partnership teams, the post holder will join the team working from the Single Point of Access (SPA).

Accurately inputting data and maintaining database information systems. This includes collating information from partner services and organisations.

The post holder will be the main point of contact for the administration of appointments within the CYP0-19 service for parents and carers and also the first contact into the service for clients and multi agency colleagues.

Main duties of the job

• To provide timely and comprehensive administrative support to the CYP- 0-19 service.
• Managing and updating information on the client electronic records(EHR).
• Prioritise workload, following the 0-19 CYP SPA Standard Operating Procedures (SOP).
• Respond to the needs of clients and the service in a timely manner observing the need to achieve set targets.
• Answering the telephone. taking messages accurately ,responding to queries appropriately following Trust procedures whilst being aware of when there is a need to escalate to senior staff.
• To provide feedback to CYP0-19 service managers to support efficient and timely service delivery.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.