Single Point of Access Administrator

Job summary

The Single Point of Access Administrator plays a vital role in the smooth and effective operation of One You Kent by acting as a central administrative and contact function for the service.

You will support the SPOA team by managing referrals, handling enquiries, maintaining accurate records, booking appointments, and ensuring clients and professionals receive a timely, professional, and personcentred response. The role is key to ensuring performance targets, data quality standards, and contractual timescales are consistently met.

Main duties of the job

Certainly. Here's a professional paragraph version suitable for a job description:

The post holder will act as the first point of contact for One You Kent, managing enquiries and referrals received via telephone, email, and digital referral systems. They will receive, process, triage, and allocate referrals in accordance with service pathways and agreed timescales, ensuring clear and professional communication with both service users and referring professionals. The role involves maintaining accurate client records on service databases, managing confidential information in line with GDPR and information governance requirements, and preparing correspondence for clients and professionals. They will be responsible for recording activity and outcomes to support service monitoring, reporting, and performance management, as well as booking, amending, and cancelling appointments and responding to client queries regarding appointments, pathways, and service access in a professional and empathetic manner.

Working closely with the SPOA Lead and wider service teams, the post holder will support service flow and capacity, assist with workload monitoring and performance checks, and contribute to the preparation of reports, spreadsheets, and other documentation. Additional responsibilities include taking meeting minutes, providing administrative support for meetings, and offering flexible cover for colleagues during periods of annual leave or sickness.

About us

ABL Health Ltd is a dynamic, fast-growing community health organisation with an ambitious vision to create healthier lives and stronger communities. As an experienced, CQC-registered provider of community health and wellbeing services, we are proud to deliver evidence-based, innovative and person-centred care that makes a real and lasting difference.

We work in partnership with individuals, communities and system partners to design and deliver services that are locally rooted, strengths-based and responsive to need. Everything we do is driven by a commitment to reducing health inequalities, improving outcomes and ensuring people have access to the right support at the right time.

ABL is a values-led organisation where people matter. We invest in our teams, encourage innovation and collaboration, and create an environment where ideas are welcomed, and professional development is supported. If you are passionate about improving population health, enjoy working at pace, and want to be part of a supportive, multidisciplinary team that shares a genuine commitment to making a difference, we would love to hear from you.

Details

• Date posted: 17 July 2026
• Pay scheme: Other
• Salary: £25,000 a year pro rata
• Contract: Permanent
• Working pattern: Flexible working
• Reference number: E0343-26-0026abl889b
• Job locations: Kent House, 81 Station Road, Kent, TN23 1PP, United Kingdom

Job responsibilities

If you'd like the role summary and responsibilities condensed into a professional job advert style paragraph, you could use:

The Single Point of Access (SPOA) Administrator plays a key role in ensuring the smooth and efficient delivery of the One You Kent service, acting as a central point of contact for service users, healthcare professionals, and partner organisations. The post holder will manage referrals received through telephone, email, and digital systems, ensuring they are processed, triaged, and allocated accurately and within agreed timescales. They will provide a professional, person-centred service by responding to enquiries, supporting clients with appointments and service access, and maintaining effective communication with all stakeholders.

The role requires excellent administrative and organisational skills, including the accurate maintenance of client records, management of confidential information in accordance with GDPR and information governance standards, and the preparation of correspondence, reports, and service documentation. The successful candidate will support appointment scheduling, monitor activity and performance data, and contribute to reporting requirements to ensure contractual targets and quality standards are achieved.

Working closely with the SPOA Lead and wider multidisciplinary teams, the post holder will support service capacity, assist with workload monitoring, and provide administrative support for meetings and service activities. They will contribute to continuous service improvement by identifying efficiencies, supporting audits and data quality checks, and ensuring compliance with organisational policies, procedures, and contractual requirements. This is an excellent opportunity for an organised and proactive administrator who is passionate about delivering high-quality customer service and supporting positive health outcomes within the community.

This reads more like a polished NHS/healthcare job description and is suitable for adverts, recruitment packs, and job profiles.