Single Point of Access Administrator

Job overview

***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***

1 Full Time post 37.50 hours per week

1 Part Time post 22.50 hours per week

We have an exciting opportunity for experienced Administrators to work within our administration team in the Greenwich Single Point of Access Team.

Our role in the Greenwich Single Point of Access is to provide and co-ordinate a liaison service, receiving and passing referrals and messages from hospitals, GP’s, patients, carers, and families to Community Nursing staff. This service is an intricate part of and a key link in the Community Nursing chain.

You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care.

Please indicate on the supporting statement if you are interested in the full time or part time role.

Main duties of the job

If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care. We are looking for highly motivated individuals who may have previously worked within a busy environment. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads.

It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers.

You will be working closely with our partners who have an excellent team work ethos and be within a very supportive and friendly environment.

Detailed job description and main responsibilities

• To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GP’s, patients, relatives and other outside agencies.
• To accurately record referrals, messages and queries received by telephone/fax/email on to RiO
• To prioritise and handle as appropriate messages.
• To ensure the relaying of messages to the most appropriate team/ward/manager
• Non-urgent referrals/messages will be sent via RiO
• Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile
• To track and record all referral outcomes
• To keep GP’s informed of the progress of their referrals throughout the process
• To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance
• To manage difficult clients, including those that may be distressed
• Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly
• On a weekly basis liaise with all Community Nursing staff to determine the ‘on-call’ rota for weekends and Bank Holidays. Inform Queen Mary’s Hospital and other agencies of who will be available ‘on-call’ for these periods
• Provision of on-the-job training to new and bank staff
• To be the main point of contact for GP’s and other Health Care Professionals redirecting to other related services as necessary
• To prepare and maintain excel spreadsheets and create word documents
• To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate
• To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio)