Single Point of Access Administrator

Job summary

Our Single Point of Contact team based to Fort Southwick, Fareham, are an essential first point of contact for those referring into our community services across Fareham, Gosport and South East Hampshire. It is thanks to this team that our patients, GPs and carers, can access the professional healthcare support they can expect.

If you come to work with us, you will work with the team

- to cover the Single Point of Contact referral service, taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed

- to complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment

- to provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients

- to negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

To cover the Single Point of Contact referral service taking referrals from clinicians and patients requesting community services intervention and support to prevent hospital admission and for identified single service referrals as agreed

To complete the necessary referral form accurately with appropriate checks to present to health professionals with full, up to date information prior to patient assessment

To provide complex information and use knowledge gained to liaise with a variety of health professionals including GP's, to identify and co-ordinate the appropriate action plan for the patients

Negotiate with multiple therapies/agencies and appropriate speed of response for completion of multi-disciplinary assessment of patient needs

To act as an information point of contact for professional callers. Taking and recording accurate telephone messages, seeking out and relaying information

To update patient records electronically on Rio and maintain databases/spreadsheets using office protocols

To provide full secretarial and administrative services when required

To set up and maintain comprehensive filing and patient record systems if necessary -- to ensure easy retrieval of information

To ensure incoming post is opened or distributed to the appropriate teams

To arrange meetings, training events, accommodation, and presentation equipment when necessary

To maintain adequate stocks of all necessary day to day stationery items

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 10 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year Please note for part time hours the salary will be pro rata
• Contract: Permanent
• Working pattern: Full-time, Part-time, Flexible working
• Reference number: 348-PSE-11792
• Job locations: Fort Southwick, James Callaghan Drive, Fareham, Hampshire, PO17 6AR, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.