SHSCT_Endoscopy Scheduler Band 3

Job details

• Branch: Southern HSC Trust area (SHSCT)
• Location: Craigavon Area Hosp-Main Building
• Directorate: Surgery & Clinical Services
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 15/05/26
• Closes: Fri, 29 May 2026 @ 4:00 PM
• Interview Dates: TBC

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

Endoscopy Scheduler

BAND

3

DIRECTORATE

Surgical Clinical Services

INITIAL LOCATION

Craigavon Area Hospital

REPORTS TO

Service Administrator

ACCOUNTABLE TO

Operational Support Lead

JOB SUMMARY

The post holder will be responsible for the scheduling of endoscopy patients throughout the Trust in accordance with clinically agreed scheduling criteria.

KEY DUTIES / RESPONSIBILITIES

Responsible for the scheduling of admission dates, either by post or telephone, arranging patients’ admission to hospital for endoscopy procedures from Trust waiting list information.

Follow protocol and procedures to ensure the smooth administrative management of patients. This will require close liaison with consultants, nurse endoscopists, nursing staff, secretarial staff, medical records, cancer trackers and other relevant staff across the Trust.

Prioritise workload in accordance with expected outcomes.

Maintain effective communications in writing, by telephone or in person with patients and Trust staff at all levels.

Be aware of departmental and internal Trust waiting times for all categories of patients and how this feeds into the Trust Performance Reports.

Ensure IEAP standards are adhered to with respect to scheduling.

Constantly review patient work queues and escalate capacity problems as they arise.

Ensure maximisation of all endoscopy sessions to the required point’s allocation, advising clinical staff, nursing staff and/or team manager of any patient issues.

Liaise with pre-endo nursing and clinical staff as required regarding medications management prior to patient admission.

Keep accurate and up-to-date records of all sessions using the computerised database within the scheduling team.

Keep accurate and up-to-date records of all sessions using a range of IT Systems and processes within the scheduling team.

Deal with any unforeseen issues relating to the endoscopy lists, e.g., endoscopist sickness, missing case notes as appropriate and escalate as required.

Deal with telephone and face to face enquiries from all staff groups, patients, relatives and carers, providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of the scheduling process.

Liaise with Pharmacy to ensure bowel prep is issued to patients in a timely manner.

Collate and update data contained in shared drive to feed into the monthly performance activity reports.

Provide cover in times of leave or absence for other endoscopy schedulers or other areas across the Division, as required.

Ensure the policies and procedures of the Trust are applied and adhered to.

Any other duties as may be assigned from time to time.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the [org name] policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

PERSONNEL SPECIFICATION

JOB TITLE AND BAND Endoscopy Scheduler

DEPARTMENT / DIRECTORATE Surgical Clinical Services

SALARY £24,071 – 25, 674

HOURS 37.5 per week

(Daytime and Evening shifts Available)

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

4 GCSEs at Grades A-C including English Language or equivalent / higher qualification AND 1 years’ experience in a clerical / administrative role

OR

2 years’ experience in a clerical/administrative role

Experience in the use of Microsoft office products including Word and Excel, or equivalent.

Experience of booking and scheduling patients on patient administrative system eg Epic

Shortlisting by Application Form

SECTION 2: The following are DESIRABLE criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Ability to work as part of a team.

Ability to use own initiative.

Good organisational skills with an ability to prioritise own workload.

Effective communication skills to meet the needs of the post in full.

Attention to detail and accuracy in work

Responsible attitude to confidentiality in relation to patient information.

Interview

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance.

All staff are expected to display the HSC Values at all times