SHSCT_Encompass Learning & Development Manager

Job details

• Branch: St Luke's Hospital site, Armagh (SHSCT)
• Location: St Luke's Hosp-Hill Building
• Directorate: HR & Organisational Development
• Salary: Band 6 (£38,682 - £46,580)
• Contract Type: Permanent
• Opening Date: 19/05/26
• Closes: Tue, 02 June 2026 @ 4:00 PM
• Interview Dates: To be confirmed

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

encompass Learning & Development Manager

BAND

Band 6

DIRECTORATE

Human Resources & Organisational Development

INITIAL LOCATION

Hill Building, St Lukes, Armagh

(Hybrid Working is available offering a balance of working from

home and working from the office)

REPORTS TO

Senior Organisational Development Practitioner

ACCOUNTABLE TO

FLEXIBLE WORKING PROVISIONS AVAILABLE

Head of Workforce & Organisational Development

Full-time Working, Flexi-Time, Compressed/elongated hours,

Hybrid Working

JOB SUMMARY

encompass is a HSC NI wide transformation Programme which enables a single digital care record for every citizen in Northern Ireland who receives health and social care. encompass aims to provide a digitally enabled whole system approach for patients and service users with the safest, highest quality, informed care.

The post holder will support the OD Team in providing efficient co-ordination and oversight of all encompass related learning activities and associated line management of the admin team.

KEY DUTIES / RESPONSIBILITIES

The encompass Learning & Development Manager will play an important role in the local maintenance of the encompass Training Strategy across the organisation.

They will be responsible for the management of complex learning management system activities related to encompass training.

They will have line management responsibilities for the admin team with oversight of the OD mailbox(es) to assist in the coordination and delivery of OD Team processes and efficient support for encompass training queries and issues for our entire workforce.

They will provide advice, guidance and support to service managers and wider encompass project team related to the work of the OD Team and the provision of encompass training to the entire workforce of the Southern Trust.

The post holder will support the Head of Workforce & Organisational Development in all aspects of the delivery of encompass training and related activities and lead on key initiatives identified by the Head of Workforce & Organisational Development.

The post holder will liaise and work with both the local and regional encompass teams and professional leads, attending and participating in regional/internal meetings, advocating for and having oversight of the training needs and provision of encompass training for the workforce of the Southern Trust.

The post holder will be required to engage and promote modernised approaches for the management of change and ways in which to use technology to enhance training service provision related to encompass project ‘Business As Usual’ activities.

The post holder duties will include engagement with employees; managers and regional groups in the development of communication and best practice plans.

Analyse data sets, performing statistical analysis, managing data lists and data provision, updating dashboards etc. to ensure consistency in the provision of up-to-date information to encompass internal/regional trainers and professional leads and for service managers and wider Trust personnel as required.

Contribute to the production, development and maintenance of reports, audits, and statistics as required, bench-marking for areas of improvement and implementation of quality improvement ideas. Extract and analyse digital programme and encompass training activity from the regional Learning Management system, highlighting trends to the wider OD Team, encompass internal/regional trainers and professional leads and for service managers and wider Trust personnel as required.

To work collaboratively in partnership with managers and trade unions in relation to encompass training and people related issues.

To support the development and maintenance of the training plan for the OD Team related to encompass and undertake training as appropriate to fulfil the duties of the post.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

The Organisation supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.

Ensure access to skills and personal development through appropriate training and support.

Promote a culture of openness and honesty to enable shared learning.

Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.

Adhere to and promote Organisational policy and procedure in all staffing matters, participating as appropriate in a way which underpins The Organisation’s values.

RAISING CONCERNS – RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Assist the organisation in fulfilling its statutory duties under Section 75 of the Northern Ireland Act 1998 to promote equality of opportunity and good relations and under the Disability Discrimination (Northern Ireland) Order 2006. Staff are also required to support the organisation in complying with its obligations under Human Rights Legislation.

Ensure the Organisation’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of The Organisation's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

Take responsibility to minimise the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel.

All employees of the Organisation are legally responsible for all records held, created or used as part of their business within the Southern Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Trust policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent The Organisation’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

September 2025

PERSONNEL SPECIFICATION

JOB TITLE AND BAND encompass Learning & Development Manager

DEPARTMENT/DIRECTORATE Organisational Development Team, Workforce &

Organisational Development Service / Human

Resources & Organisational Development

Directorate

HOURS 37.5 hr/week

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications/ Experience

1a. A University Degree or relevant professional qualification AND 2 years relevant experience*, gained at Band 5 level or equivalent.

OR

1b. An HND or equivalent recognised qualification AND 3 years recent relevant experience*

OR

1c. Five years’ experience working in an admin/OD/training role, two of which must be at Band 5 level or equivalent salary range

AND

At least 6 months experience in the use of Microsoft applications including but not limited to Word, Excel, Outlook, PowerPoint, MS Forms, Canva, SharePoint, PageTiger

(*relevant experience in an admin/OD/training setting and equates to HSC Band 5 or equivalent salary £29,000 - £37,000).

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Proven ability to communicate effectively, both orally and in writing (as appropriate to meet the needs of the post in full), and to establish good professional relationships.

Demonstrable leadership experience involving daily management, engagement & motivation of direct reports, managing competing demands, to achieve individual and team goals & priorities.

Proven ability to use own initiative to effectively plan and organise own workload and to work with minimum supervision;

Ability to undertake detailed investigations, analyse complex data, present results in an appropriate manner and make sound recommendations.

Ability to support and guide other staff, including non-technical users, in their use of digital resources for learning.

Ability to work accurately, demonstrate attention to detail and prioritise and organise workload within a pressurised environment and to tight project timescales.

Ability to identify problems and recommend appropriate solutions.

Effective communications skills to meet the needs of the post in full.

Interview

Knowledge

Knowledge of existing healthcare digital learning management systems that interface with encompass

Interview

DESIRABLE CRITERIA

SECTION 3: The following are DESIRABLE criteria. These will only be used where it is necessary to introduce additional job related criteria to ensure files are manageable. Applicants should therefore make it clear on their application form whether or not they meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Experience

N/A

Shortlisting by Application Form

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

Successful applicants may be required to attend for a Health Assessment

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

All staff are expected to display the HSC Values at all times