Business Manager ICT Band 5

Job details

• Branch: Craigavon & Banbridge area (SHSCT)
• Location: TBC
• Directorate: Adult Community Services
• Salary: Band 5 (£31,049 - £37,796)
• Contract Type: Permanent
• Opening Date: 01/06/26
• Closes: Tue, 16 June 2026 @ 4:00 PM
• Interview Dates: TBC

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

ICT Business Manager

BAND

5

DIRECTORATE

Adult Community Services

INITIAL LOCATION

TBC

REPORTS TO

Head of Service Integrated Care Teams

ACCOUNTABLE TO

Head of Service Integrated Care Teams

FLEXIBLE WORKING PROVISIONS AVAILABLE

Fixed working patterns, Compressed/elongated hours, Term-time working, Hybrid working

JOB SUMMARY

The post holder will ensure robust and highly effective administrative procedures and practices are in place to support the delivery of high quality care by all Integrated Care Teams (ICT’s) within the Primary Care Division of the Directorate of Adult Community Services (ACS). The postholder will ensure all disciplines in all seven ICT’s (district nursing, social work/care, AHP’s, Admin Personnel) are supported to make maximum use of the Community Information System (Encompass) and other information systems and Standard Operating Procedures. The postholder will support all ICT Managers with the management of their administrative staff, with a particular focus on ensuring their development and training needs are addressed to meet new ways of working.

KEY DUTIES / RESPONSIBILITIES

1. Ensure the effective and efficient provision of administrative services and processes to support all seven ICT’s to deliver high quality care. This will entail being pro-active in building upon all the work done to date to review, standardise and update administrative procedures and processes across all ICT professions and localities.

2. Act as a source of advice (professional administrative perspective) on the effective use of Encompass Reports and other information systems and ensure the Head of the ICT’s and ICT Managers receive timely and accurate reports to meet all performance management requirements.

3. Liaise closely with and advise ICT Managers and their aligned Band 4 administrator to ensure all administrative resources are effectively allocated and deployed to meet service needs.

4. Liaise closely with ICT Managers and their aligned Band 4 administrator to ensure all records and information are managed and stored appropriately and meet all Data Protection and Trust requirements.

5. Advise ICT Managers on all issues pertaining to the recruitment and management of their administrative staff. This will include advising on appraisals/personal development plans and liaising with aligned band 4 staff to ensure training needs are identified and met. This will also include ensuring Trust requirements in respect of PDP’s and Corporate Mandatory Training are met, and also training staff on the use of Encompass.

6. Provide the necessary project management support to enable the implementation of various service reforms within the ICT’s and in keeping with the Directorate’s strategic direction for older people services, e.g. the roll out and implementation of the DOH District Nursing Framework, enhanced interfaces with the Trust’s Access and Information Service.

7. Assist the Head of Service with the implementation of all business continuity arrangements across all seven ICT’s and co-ordinate all information/reporting requirements.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

The Trust supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.

Ensure access to skills and personal development through appropriate training and support.

Promote a culture of openness and honesty to enable shared learning.

Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.

Adhere to and promote Trust policy and procedure in all staffing matters, participating as appropriate in a way which underpins Trust values.

RAISING CONCERNS - RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

PERSONAL AND PUBLIC INVOLVEMENT RESPONSIBILITIES (PPI)

Involve patients, clients, carers and the wider community where relevant, in developing, planning, delivering and evaluating our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI) and Co-Production. Further information is available at engage.hscni.net

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the Trust’s policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

April 2026

PERSONNEL SPECIFICATION

JOB TITLE AND BAND ICT Business Manager, Band 5

DEPARTMENT / DIRECTORATE Adult Community Services

SALARY Band 5

HOURS Fulltime 37.5 hours

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience / Qualifications

Relevant business related degree or recognised qualification or equivalent/higher qualification AND 1 years’ experience in (or equivalent to) a HSC Band 4 administrative role involving the co-ordination of office processes and systems.

OR

HNC/HND or equivalent higher qualification AND 2 years’ experience in (or equivalent to) a HSC Band 4 administrative role involving the co-ordination of office processes and systems.

OR

4 years’ experience in (or equivalent to) a HSC Band 4 administrative role, including at least one involving the co-ordination of office processes and systems.

2. Experience in the use of Microsoft office products including Word, Excel, Powerpoint or equivalent.

3. Experience in staff management.

4. Hold a full current driving license valid for use in the UK and have access to a car on appointment (this criterion will be waived in the case of a suitable applicant who has a disability which prohibits them from driving but who is able to organize suitable alternative arrangements in order to meet the requirements of the post in full).

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

5. Effective planning and organizational skills with an ability to prioritise own workload.

6. Effective communication skills to meet the needs of the post in full.

7. Ability to effectively manage change and lead a team

8. Ability to work as part of a team whilst using own initiative

9. Ability to identify solutions to problems and implement them effectively.

10. Ability to work to tight timescales whilst meeting targets.

Interview / Test

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Experience

1. Experience of using a patient or HSC client information system

Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance.

All staff are expected to display the HSC Values at all times