Job overview
We are looking for a full-time Sexual Health Service Administrator to join the team at Sexual Health Dorset, supporting the delivery of a professional, confidential and patient-focused sexual health service across Dorset.
- To provide comprehensive administrative support to the sexual health service.
- To support the Team Lead and Clinical Lead Nurse to ensure effective delivery of the sexual health service.
- To be a point of contact for the sexual health team and external agencies.
- To be the first point of contact for patients wishing to make appointments or enquiries and deal with appropriately.
Main duties of the job
Resolve any patient issues locally, escalating to the Admin team lead or Lead Clinical Nurse as appropriate.
Ensure a friendly, courteous, and efficient service is consistently provided to patients.
Maintain effective working relationships internal and external to the Trust including NHS and non-NHS organisations.
The post holder will be mainly office based and have contact with the public through a range of medium including face to face.
Assist in the maintenance of accurate patient information on the sexual health patient record system, including inputting of referrals, scanning in relevant documents and completing data quality checking.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Job Specific
Essential
- Reception or customer care experience
- Evidence of ability to effectively communicate at all levels within the organisation both verbally and written
- An understanding of the meaning of confidentiality and the requirement for this to be maintained at all times
- The post holder will be expected to travel between clinic sites across Bournemouth, Weymouth and satellite clinics within the service in accordance with the Trust Travel Policy providing cross-cover where necessary.
Desirable
- Knowledge of contraception and sexual health services or equivalent experience in an NHS provider service
Personal Qualities
Essential
- Willingness to learn new or enhance skills
- Be flexible and reliable
- Ability to work independently and maintain effective working relationships as part of a team
Desirable
- Positive interest in sexual health services, no personal objectives to the full range of sexual health services offered
Information Technology
Essential
- Experience of using computer systems and good I.T knowledge
Desirable
- Demonstrable experience of using electronic patient information systems to book and manage appointments
Knowledge, Skills and Training
Essential
- GCSE (or equivalent) Maths and English
Desirable
- NVQ 3 in Business Administration or equivalent experience required
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Applying for this NHS job
This advert is for Sexual Health Service Administrator with Dorset Healthcare University NHS Foundation Trust in Poole, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 08 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.