Service Manager - Outpatients

Job overview

We are seeking an ambitious and talented individual ready to take the next step in their career as an Operational Manager within the NHS.

This is an exciting opportunity for an experienced and motivated leader to manage our busy Outpatient administrative services, driving high-quality, patient-centred care. As part of the senior leadership team, you will provide day-to-day operational management of the Centralised Outpatient Administration Teams, ensuring efficient delivery of services across multiple specialties at Royal Derby Hospital.

The service includes approximately 132 WTE staff, with a budget of circa £2m, supporting around 750,000 outpatient appointments annually across all Clinical Divisions.

You will be a supportive and visible leader, able to engage, motivate and empower teams, recognising success while maintaining clear accountability. With a proven track record of leadership, you will role model Trust values, inspire a shared purpose and drive service improvement and transformational change.

This is a key role with significant organisational impact, requiring strong stakeholder management skills and clear communication. You will join at a time of change, supporting transformation of outpatient services, including the implementation of a new EPR system. Experience in change management will be essential.

For an informal discussion, contact Thamina Parveen at [email protected]. If shortlisted, a visit prior to interview will be required.

Main duties of the job

Brief overview of responsibilities:

• Co-ordinating the delivery of key performance management targets.
• Lead on specific areas of service development and transformation, supporting the  General Manager (and wider team), ensuring proposals and solutions concerning key national and local initiatives are taken forward.
• The Service Manager is a key member of the Business Unit and is responsible for supporting the senior management team over the range of their responsibilities.

Closing date: 07 June 2026

Interview date: 19 June 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).