Service Manager - Oncology

Job overview

An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Oncology Team as a Service Manager. The post will  be based at York Hospital.

The successful candidate will have excellent line management and communication skills; will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. You must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly you must have a flexible and patient centred approach.

Main duties of the job

The successful candidate will be required to:

• Provide successful and structured management support on a daily basis. The main focus being the management of day-to-day operational issues, ensuring the smooth running of all the department's services.
• Assist the Operational Manager in the maintenance and development of appointment systems and administrative functions.
• Support the Operational Manager in investigating and responding to patient complaints and concerns, in an appropriate and timely manner, in accordance with Trust policy.
• Be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatients to enable the specialty to meet access targets
• Develop the Admin and secretarial teams, through robust training, coaching and feedback to develop a robust service provision and opportunity to develop and grow.

You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.

You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.