Job overview
An exciting opportunity has arisen to join the MSK Therapies Administration Team as a Service Improvement Co-ordinator. The post holder will be responsible for ensuring a consistent approach to training, induction, pathways and process, across the MSK Therapies Administration service.
Whilst primarily based at Conquest Hospital, this is a cross site role, and the post holder will be expected to travel between EDGH and CQ, with the occasional requirement to travel to some of our other MSK sites across East Sussex.
Main duties of the job
The post holder will be responsible for the design and maintenance of the training matrix, administration pathways and standard operating procedures, and will also be responsible for the creation, review and maintenance of all training materials to support the training and development of the administration team.
They will support the development and growth of the service by exploring opportunities for innovation and improvement in order to improve patient experience, service delivery and customer service.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Skills
Essential
- Ability to work in a team and unsupervised
- Knowledge of MS packages, including MS Word, Excel and Powerpoint
- Ability to deliver training both 1:1 and in a group setting
Desirable
- Able to motivate and encourage others
Experience
Essential
- Recent experience working in an administrative role
- Previous experience of providing training and guidance in a similar role
- Demonstratable experience in developing training materials
Desirable
- Experience of NHS clinical systems
Qualifications
Essential
- Good level of education including Maths and English
- NVQ Level 4 in administration or proven experience in relevant subject
Desirable
- Training qualification of equivalent knowledge/experience
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Applying for this NHS job
This advert is for Service Improvement Co-ordinator - MSK Therapies with East Sussex Healthcare NHS Trust in St Leonards On Sea, South East, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Permanent. The application deadline is 23 Jul 2026.
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