Job overview
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.
Are you an enthusiastic and motivated, customer-focused Service Desk Engineer? IT Services at Humber Teaching NHS Foundation Trust are looking to recruit to their busy team based at Willerby Hill.
Working 37.5 hours a week between 8am and 5pm, Monday to Friday, the successful candidate will provide the first point of contact for all IT-related incidents and service requests. The majority of support is provided remotely, with an element of in-person support for customers who bring equipment to the department.
The post also offers opportunities to join our Out of Hours rota.
Main duties of the job
The successful candidate will have:
- Prior Service Desk experience, with a minimum of 1 year.
- The ability to provide excellent IT support for Microsoft software, with an emphasis on Windows 10/11 and Office 365.
- Excellent customer service skills.
- The ability to communicate effectively, both in writing, verbally, and in person.
- Troubleshooting skills.
- The ability to write technical documentation for the Service Desk Knowledge Base.
- Excellent organisational skills.
- The ability to work in a busy, pressurised environment.
Detailed job description and main responsibilities
For further information with regards to this vacancy please see the attached Job description and Person Specification.
Person specification
Experience
Essential
- Experience of providing IT and telecoms support in a customer focused environment
- Experience of supporting a range of IT systems e.g. Mobile and Desktop operating Systems, IT networks and Smartphone / Tablets.
Desirable
- Hardware repairs
Skills and Competencies
Essential
- Fault finding / analytical skills
- Standard keyboard skills
Qualifications and Knowledge
Essential
- Level 3 qualification or equivalent experience, advanced European Computer Driving Licence (ECDL) or equivalent knowledge.
- Knowledge of some IT work procedures and practices.
- Knowledge of one or more computer system(s), hardware or software, or telephony systems acquired through diploma or equivalent experience.
- An understanding of relevant policy, legislation drivers and their application to the relevant service area.
Desirable
- Recognised professional IT qualification e.g. Microsoft MCP, MTA, Cisco CCENT, CompTIA
- Knowledge of a range of IT work procedures and practices
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Applying for this NHS job
This advert is for Service Desk Engineer with Humber Teaching NHS Foundation Trust in Mary Seacole. It is listed as a Administrative and IT role. The advertised salary is £28392.00 to £31157.00. The contract type is Permanent. The application deadline is 02 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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