Job overview
We have an exciting opportunity in our Digital team for a Service Design Analyst who will be involved with pro-active user experience research including the creation of user research deliverables to provide in-depth, analysis of structures, problems and proposed solutions well making the most of modern technology to transform services enabling the organisation to become more efficient and effective.
If you are bursting with innovation and creativity, then check out our Service Design role, it could be the job for you.
The successful candidate will be able to use the latest tools and methods enabling services to transform their ways of working, through the creation and testing of user centred design (digital and non-digital) using prototypes, to ensure they meet stakeholder needs and improve outcomes for people.
Showcasing excellent communication skills, you will be able to work effectively across organisational, technical and political boundaries, understanding the context with the ability to quickly form good working relationships. You know how to make complex and technical information and language simple and accessible for non-technical audiences. You will be practiced at active listening, can advocate and communicate what a team does in a clear and succinct manner to create trust and authenticity and can respond to challenge.
If you care about making a difference and want to work in a team with supportive and dedicated people, then we would love to hear from you.
Main duties of the job
Delivering service design work through the entire design process: conducting user research, problem definition, business analysis, idea generation, process mapping, prototyping, testing and co-designing the ‘to be’ customer journey. To contribute towards shifting the organisation to working in a multidisciplinary way, establishing and leading multidisciplinary teams for design work, identifying the right resources at the right time to be part of the team, improving quality and timeliness of outcomes.
You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]
Person specification
Finance/Resources
Essential
- Experience of contributing to and supporting management of service design resources
Desirable
- Experience of contributing to and supporting management of service design budgets
Information Technology
Essential
- Highly skilled in the use of Microsoft Office applications, including MS-Project. MS-Excel and Internet Explorer
- IT, Audio and visual equipment literate.
Job Specific Experience
Essential
- Experience of leading workshops
- Experience of creating process mapping
- Experience organising meetings and workshops
Desirable
- Working knowledge of Digital industry
- Experience of working in the NHS or health sector in a project related capacity.
- Experience of supporting service design activities in complex multidisciplinary environments.
- Experience of working in a community and/or mental health setting.
- Knowledge of NHS clinical systems
- Experience of requirements identification
Knowledge, Skills and Training
Essential
- Degree or equivalent qualifications and/or equivalent practical experience.
- Service Design/ Business Analyst practitioner or equivalent practical experience.
- Business Change knowledge and skills.
Desirable
- Relevant qualifications or study.
Personal Qualities/ Attributes
Essential
- Experience of issuing and analysing complex data including; reports, audits and surveys
- Strong interpersonal skills with the ability to build relationships at all levels.
- Excellent verbal and written communication, presentation and facilitation skills.
- Ability to work autonomously and equally effective as part of or with key responsibilities in a multi-disciplinary team.
- Ability to think innovatively and develop new ways of working, continuously striving to improve services, systems and performance.
- Negotiates and influences effectively with internal and external contacts.
- Flexible to meet the needs of the service and adaptable.
- Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities.
- Ability to analyse a range of facts and situations, coupled with the ability to assess and compare options where required.
- Enthusiastic and committed to service and personal development.
- Show resilience, stamina and reliability under pressure.
- Ability to manage change and the cultural change linked to the adoption and use of technology
Managerial/Supervisory Experience
Essential
- Confident and an ability to motivate and inspire confidence in others
Desirable
- Experience of managing clinical or business change
- Experience of managing a team of staff
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Applying for this NHS job
This advert is for Service Design Analyst with Dorset Healthcare University NHS Foundation Trust in Poole, South West, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £39,959 - £48,117 Per Annum. The contract type is Permanent. The application deadline is 08 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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