Service Delivery Support Administrator

Job overview

The post holder will provide high quality administrative support to CAMHS Community with tasks such as raising purchase orders, invoicing, monitoring compliance, ensuring diaries, clinics and appointments are coordinated, assisting with producing correspondence, reports and other key documents which require excellent communication links with the Service Manager, Operational staff, and wider team of staff of all disciplines to ensure reliable and effective operational delivery of the Service. This includes the attendance at various meetings/forums where required.

To undertake other duties commensurate with this banding as and when requested.

Main duties of the job

• Manage e-rostering for CAMHS Community (shifts, amendments, sickness, TOIL, bank/overtime, training).
• Maintain annual leave, including calculations and rotas.
• Administer maternity/paternity leave and student/placement rosters.
• Produce/maintain TLOC rotas and related communications.
• Process ESR requests, pay progression, flexible working, base location changes, and HR forms.
• Monitor compliance for Mandatory Training, Supervisions, and Appraisals; follow up and book sessions as needed.
• Administer TRAC processes for clinical vacancies (upload roles as directed).
• Support new starter and leaver processes (HR forms, equipment orders/deployment, access to systems/shared drives/MS Teams).
• Provide EasyExpense support.
• Support CAMHS Community Leadership Team with meeting logistics: scheduling, agendas, minutes, and action logs.
• Provide ad hoc minute-taking for clinicians.
• Handle staff queries and general administrative duties as required by CAMHS Community Leadership Team.
• Provide administrative support to CBT trainees and nursing placement staff.
• Organise training and away days.
• Process orders via Agresso/Supply Chain/purchasing/procurement for CAMHS Community.
• Provide SystmOne support to staff.
• Act as contact for estates requests.
• Support DSE assessments and health & safety tasks.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.