Senior Waiting List Coordinator

Job overview

We are looking to appoint a  senior waiting list coordinators to our surgery admissions team. The individuals will actively manage the administrative processes required for the smooth and efficient operation of the department. We are seeking enthusiastic, motivated people with the ability to supervise, multi-task and have excellent telephone manners. This is a key role in facilitating patient's timely and equitable access to surgery.

We would prefer candidates with experience in managing waiting lists and a good understanding of the NHS RTT requirements but will consider candidates with appropriate administration skills.

There is an opportunity for personal development to enhance skills and enable further career progression.

Main duties of the job

To co-ordinate patient waiting lists in an efficient and effective manner, ensuring that patient’s waiting list information is properly and accurately maintained and that patients on the list are allocated admission dates within the Trust’s waiting time standards and in line with the Trust Patient Access Policy

To provide a full administrative function for the inpatient service and to ensure that patients are notified of admission and pre-admission dates within agreed waiting list targets including RTTtargets. Cancer Targets and Diagnostics targets.

To enter all admissions data for surgery into the ORMIS system. The data to include patient information, theatre, theatre time procedures etc.

To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.

Ensure patients found to be unfit for surgery are correctly managed in line with the Trust’s Patient Access Policy.

Detailed job description and main responsibilities

Team working relationships. Communicate with parents/guardians, GP’s and other external organisations in relation to enquiries concerning admission dates where on occasion there may be barriers to understanding and/or communication difficulties.

The post holder will be required to communicate with and advise internally and externally with the following personnel: Patients, relatives and their significant others Peer group Waiting List Co-ordinators, Admissions Manager, General Services Management Team All grades of Medical Staff Nursing staff and Modern Matrons General Practitioners Clerical and Administration staff Other NHS Organisations

Maintenance of waiting lists

To be responsible for ensuring all relevant information is accurately recorded on to the Patient Administration and Theatre Systems where attention to detail is essential to: Check and update patient information Register new patients Request and distribute computer print outs Request patient letters  Add patients to waiting lists Allocate TCI dates Record 18 week wait clock and treatment status for each patient Check and up-date Inter Provider Transfer data

Ensure all recorded procedure codes are correctly identified and entered into the Patient Administration System.

To use appropriate booking processes to facilitate the admission of patients adding, removing and suspending patients to and from the relevant waiting list where accuracy is essential.

Ensure patients found to be unfit for surgery are correctly managed in line with the Trust’s Patient Access Policy.

Assist the Admissions Manager,  and Service Managers in the administration and monitoring of the waiting lists in accordance with Trust guidelines identifying any potential difficulties in a timely manner.

In liaison with the Operational Manager review clinical timetables and amend theatre lists according to clinical availability.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.