Job overview
To provide 3rd line Digital support to the user population of the East of England Ambulance Service related to all Digital systems within the Trust, including but not limited to Emergency Operations Centre (EOC) 999 systems, windows server infrastructure, local and wide area network, telephony systems, and the Trust’s business systems.
Main duties of the job
To assist with other associated functions such as asset management, Digital security, network administration, Digital procurement and project work as required.
To manage, deliver and ensure the availability of Digital systems to the user population of the East of England Ambulance Service, including but not limited to EOC 999 telephony and systems, and the Trust’s business systems and applications.
To plan and deliver technical work streams for Digital projects, including but not limited to EOC 999 telephony, applications, and the Trust’s business systems.
To provide, deliver and facilitate ad-hoc Digital training to the user population of the East of England Ambulance Service.
To provide out of hours oncall support on a rota basis for the Trusts critical Infrastructure and Applications.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Experience
Essential
- Substantial IT support experience including second line support
- Experience of Windows Server and Workstation operating systems
- Advanced experience of Active Directory
- Experience in electronic and digital hardware faults diagnosis and repair.
Desirable
- Experience of computer aided dispatch systems and their associated interfaces.
- Experience of M365 administration
- Experience of SCCM\EDM Imaging administration
Qualifications
Essential
- • MCSA or substantial proven hands-on experience administering and configuring Windows server operating systems Windows server 2012 R2 to 2019
- • GCSE in English and Maths at Grade C or above or equivalent
- • Full UK Driving licence (up to 3 points may be considered dependant on point code)
- • Recognised higher education qualification in the field of IM&T
Desirable
- • ITIL 3 or 4 Foundation
Skills and Knowledge
Essential
- Knowledge of LAN, WAN, wireless networking and structured cabling technologies.
Desirable
- Advanced keyboard skills.
Personal Qualities, Abilities and Attributes
Essential
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
- Able to communicate technical information to non technical staff in a way they can understand it.
- Ability to organise and prioritise tasks and deliver to deadlines.
- Able to work as an individual or as a member of a team.
- Form good working relationships with staff in the Trust and other organisations.
- Ability to travel between sites (full driving licence/own car).
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Applying for this NHS job
This advert is for Senior Technician - Infrastructure with East of England Ambulance Service NHS Trust in Royston, East of England, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £37,338 - £44,962 per annum. The contract type is Permanent: Rota. The application deadline is 16 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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