Senior Patient Pathway Coordinator -DWLO

Job overview

Please note: This vacancy is an extension of the previous advert. Applicants who have already submitted an application for Vacancy 213-Division-A-8008168-A are not required to submit a further application, as their original application will be considered as part of the overall shortlisting process.

The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions. They  will manage the administrative, clerical, secretarial and patient co-ordination needs of the directorate. Plus, ensure, through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy. Other key tasks will  include managing various projects/developments from inception to implementation.   To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work.

Main duties of the job

• The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
• The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.
• In addition, as the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.

Detailed job description and main responsibilities

Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.   Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

• In addition the post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs of the specialty.

Team management:

• Supervise and support a team of administrative staff to provide an effective, efficient and high quality administrative service, with a focus on customer service.
• Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
• Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
• Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.