Job overview
The ability to speak Welsh is essential for this post.
Therapy Services administration are looking to appoint a highly motivated person to work within a busy Dietitian Department for Gwynedd and Anglesey.
The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Dietitian Department and administration support to Therapy Services.
Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.
Main duties of the job
The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. They must have a good standard of education. The ability to multi-task is important. Excellent IT skills are essential.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Person specification
Skills
Essential
- Excellent Communication skills (written, verbal and telephone) in Welsh (minimum level 4) and English
- Excellent organisational skills
- Able to concentrate on administrative duties in an unpredictable environment
Desirable
- Evidence of ongoing/continuous personal development
General
Essential
- No spelling errors
- Relevant experience and a good fit for the role
- Welsh Language Level 4 or 5
Experience
Essential
- Experience within a busy office dealing with members of the public
- Knowledge of Data Protection Act and relevant legislation
- Awareness of Patient Confidentiality
Desirable
- Previous medical records or hospital based clerical experience
- Experience of working directly with clinical/consultant staff
- Previous waiting list management experience
Qualifications
Essential
- Good general education
- NVQ Level 3 or equivalent knowledge/experience
- IT Qualifications or proven experience using Microsoft Office packages
Desirable
- Knowledge of Therapy Manager, WPAS, Hospital administration systems
- European Computer Driving Licence (ECDL or equivalent skills)
- Understanding of basic medical terminology
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Applying for this NHS job
This advert is for Senior Patient Access and Booking Clerk - Therapies, Dietetics with Betsi Cadwaladr University Health Board in To be confirmed on appointment - Caernarfon / Bangor. It is listed as a Administrative and IT role. The advertised salary is £26813.00 to £27890.00. The contract type is Permanent. The application deadline is 19 Aug 2026.
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