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Job overview
Join our team and play a vital role at the heart of patient care.
We are looking for a proactive and motivated Outpatient Team Leader to join our busy NHS service. This is an exciting opportunity for someone with strong administrative, coordination, and people management experience to step into a role where your work directly supports timely patient care and service delivery.
Working within a fast-paced but highly supportive team environment, you will take the lead in coordinating our team of coordinators and clinic activity, ensuring services run efficiently and patients receive the best possible experience. You will be someone who thrives under pressure, can confidently prioritise workloads, and brings a positive, solutions-focused approach to challenges.
If you are an enthusiastic team player with proven leadership ability and a passion for delivering high-quality administrative support within healthcare, we would love to hear from you.
Main duties of the job
As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement.
Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accruracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently whilst managing others in a team environment
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of outpatient policies and procedures
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and / or reception
- Experience of dealing with the public, both on the telephone and in person
- Line management experience of administrative staff in a healthcare or customer-facing environment, including supervision, performance monitoring and staff development.
Desirable
- Line Management Experience
- Previous NHS Experience
- Experience of using a Patient Administration System
- Previous NHS or healthcare experience, ideally within dermatology or cancer pathways.
- Knowledge of RTT and other performance targets
- Experience supporting urgent or cancer pathways (e.g., 2WW / fast-track) and understanding of MDT processes.
- Knowledge of excel
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 4 NVQ or equivalent experience
Behaviours and Values / Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
- Proactive problem-solving, resilience in a busy clinical environment, ability to respond flexibly to changing priorities, and commitment to patient-centred service delivery.
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Applying for this NHS job
This advert is for Senior Outpatient Coordinator and Team Leader with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pro rata. The contract type is 12 months (Fixed term). The application deadline is 13 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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