Senior Mental Health Administrator

Job overview

Are you an experienced Administrator seeking a new challenge in Mental Health?

We are recruiting a full-time (37.5 hours per week) Band 4 Administrator to join the City and North East AMHT Aspen Team. The post will be based at either Warneford Hospital, Oxford or Julier Centre, Bicester.

This is a key administrative role within a well-established and busy clinical service. The role includes referral management alongside wider administrative support to the multidisciplinary team.

We are looking for a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with.  You will have contact with patients, relatives, other members of the public and professionals from partner organisations.  You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.

Main duties of the job

Candidates must be highly computer literate and able to demonstrate strong working knowledge of Microsoft Office, with good typing skills and excellent organisational and communication abilities. Previous office-based administrative experience is essential. The role requires confidence working independently, managing competing priorities and maintaining accuracy under pressure. The post will involve frontline tasks, including:

• Processing and managing incoming referrals accurately and efficiently
• Liaising with patients, referrers, clinicians and partner services
• Recording and maintaining information on electronic patient record systems
• Managing email and telephone enquiries from patients, relatives and professionals
• Booking appointments and supporting diary management
• Data entry and maintaining accurate records
• Providing reception cover when required
• Supporting the wider team with general administrative duties appropriate to the band

The successful candidate must be comfortable working in an environment where priorities can change quickly and workloads are consistently high.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role. Please refer to the job description, person specification and guidance notes attached to this vacancy to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview. You should ensure that you clearly address these within your application to maximise your chances of being selected.