Senior Medical Secretary

Job overview

Due to a secondment, we have an exciting opportunity to join our team on a fixed term basis until 6 June 2028. We are seeking to recruit a Band 4 Senior Medical Secretary, working 37.5 hours per week, within the Paediatric Neurology Team at the Bristol Royal Hospital for Children. You will be joining a friendly, supportive and collaborative team who take pride in delivering a high quality service and value initiative, attention to detail and a positive approach to managing a busy and varied workload.

The role offers a balance of home and office working, alongside a flexitime arrangement, to help support a healthy work-life balance, while remaining fully engaged with the wider team and service.

We are looking for an individual with strong Microsoft Office skills, who is an accurate and confident typist with excellent proofreading ability. A professional and friendly telephone manner is essential, as you will have regular contact with patients, families and a wide range of healthcare professionals. Clear communication skills, a flexible approach and the ability to work effectively as part of a multidisciplinary team are key. The successful candidate will also be able to manage and prioritise their workload independently, while contributing positively to the overall functioning of the team.

Applications are welcomed from those who meet the criteria.  Shortlisted candidates will be invited to a face to face interview, with pre-interview testing taking place on the same day.

Main duties of the job

Communication:

• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers.  The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Organising and Planning:

• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.