Job summary
We are looking for an enthusiastic and dedicated individual to provide a comprehensive administrative and senior medical secretarial service with the Redditch and Bromsgrove Older Adult Community Mental Health Team based at New Haven, Princess of Wales Community Hospital, Bromsgrove as a Band 4 Senior Medical Secretary.
The post is a permanent position. The core working hours of the team are Monday to Friday 9-5 and the post is 22.5 hours per week.
There are opportunities to develop specialist skills and you will receive regular supervision. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services.
As a service we understand the importance of work life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients.
If you feel you would be a great addition to our team and want to discuss how this role could work for you, please get in touch with Jo Bowdler, Administration Manager on Joanna.bowdler@nhs.net
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
A typical day will include:
Answering / dealing with telephone enquires in a tactful and professional manner, recording any messages efficiently.
Carrying out any digital dictation / copy typing duties for the medics using Big Hand Dictation.
Making appointments as required and ensuring diaries are up to date.
Keeping RIO (the patient electronic information system) up to date.
Identifying urgent test results.
Providing day to day supervision for the junior admin staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
- Date posted: 21 July 2026
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £28,392 to £31,157 a year pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9798-2467
- Job locations: New Haven, Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove, Worcestershire, B61 0BB, United Kingdom
Job responsibilities
Work as part of the Medical Secretary team to provide an efficient and smooth running secretarial service to the Consultants.
Make arrangements for appointments as required. Maintain a diary and appointment system for clinics and make arrangements for special appointments for patients/ relatives, consultations in the home and emergency visits as required.
Handle telephone enquiries regarding appointments, cancellations referring where necessary to the appropriate person and acting within the guidelines laid down.
Undertake audio/copy typing duties, including reports, clinic letters, discharge summaries and other confidential documentation.
Identify urgent results and bring to Consultants attention.
Undertake other general office duties, which may include e-mailing, photocopying, scanning and filing.
Attend service and clinical meetings, as required.
Deal with incoming and outgoing post.
For full details of the duties and criteria please refer to the job description and person specification attached.
Person specification
Experience
Essential
- Significant, recent Administrative/Secretarial experience.
- Arranging meetings, agendas and minute taking experience.
- Supervision/management of staff.
Qualifications
Essential
- Relevant Level 3 Medical Secretary qualification (e.g. Medical Terminology) or equivalent/experience.
- OCR/RSA 3 or equivalent in Text/ Word Processing or equivalent experience.
- GCSE at grade 9 4 (*A-C) or equivalent in English language.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
Essential
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
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Applying for this NHS job
This advert is for Senior Medical Secretary with Herefordshire and Worcestershire Health and Care NHS Trust in Worcester, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 to £31,157 a year. The contract type is Permanent. The application deadline is 04 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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