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Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Knowledge & experience
Experience of working in acute hospital setting as a Band 2 HCSW role of equivalent
- Knowledge & experience
Experience of speaking with patients and healthcare professions via the phone
- Knowledge & experience
Knowledge of basic IT systems with experience of using computers
- Education/qualifications
Functional skills minimum level 1 Maths and English assessed via BKSB (Basic and Key Skills Builder Aptitute Test or GCSE equivalent
- Education/qualifications
Completed Care Certificate
- Skills, abilities and attributes
Understanding of responsibility, accountability and confidentiality relevant to the Senior Health Care Worker role
- Skills, abilities and attributes
Have a basic understanding of the NHS and roles of nurses, doctors, dietitians and pharmacists within the Intestinal Failure Rehabilitation Teamabilitations
- Skills, abilities and attributes
Able to communicate clearly and concisely over the phone, face to face and in writing
Desirable
6 listedAdditional qualities the employer would prefer.
- Knowledge & experience
Experience with NHS Digital Systems and willing to undertake training in local computer systems
- Education/qualifications
Level 2 or 3 Health Care Qualification/apprenticeship, or completion of Band 3 Excellence in care.
- Education/qualifications
Competencies for existing Band 2 substantive HCSW staff who have worked in the trust at least 15 months
- Skills, abilities and attributes
Evidence of continuing professional development
- Skills, abilities and attributes
Previous experience of working with patients with complex health needs
- Skills, abilities and attributes
Good attendance record
Job overview
Main duties of the job
- Successfully manage the Intestinal Failure Database and Registry, maintaining accurate patient records and supporting service reporting requirements.
- Coordinate Nutrition Nurse activities and clinic schedules to ensure efficient service delivery.
- Facilitate patient pathways by creating and managing encounters for the Nurse-Led Rapid Access Clinic.
- Ensure timely provision of ancillary supplies and equipment for patients receiving IV therapies.
- Lead the administration and follow-up of the Nutrition Nurse Advice Line, ensuring all calls are documented, actioned, and resolved appropriately.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Senior Health Care Support Worker Intestinal Rehabilitation with London North West University Healthcare NHS Trust in London, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £30,630 - £32,346 pa Inclusive of High Cost Area Supplement. The contract type is Permanent. The application deadline is 05 Oct 2026.
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