Senior Clinical Administrator

Job overview

An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service is a large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing and provides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also   support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital  site in Southall).

Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative.  A good level of computer literacy is required, alongside previous medical secretarial experience.  Previous experience of using E-RS and SystemOne will be highly beneficial.

You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role.

Main duties of the job

• To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team, and supporting referral processes via E-RS. The other key priority is to support the management of demand and capacity in relation to MSK waiting lists and appointment booking processes, working in partnership with colleagues at our Referral Hub. The role may require  processing of referrals and requires the postholder to provide a range of administrative duties to  support delivery of team objectives. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times. Requesting the transfer of diagnostic images and reports to support clinical care To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.  To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub.
• Requesting the transfer of diagnostic images and reports to support clinical care
• To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team.
• Create RTT documentation and other enclosures to support onward referral to hospital via E-RS.
• To monitor patient’s pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients.
• To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub.

Detailed job description and main responsibilities

• Please see the attached job description and person specification which outlines the main responsibilities of this role.