Job overview
Working as part of the administration team based in the Audiology Department, Bangor Hospital the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills.
Main duties of the job
To provide comprehensive clerical support within the Audiology Department including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi-tasking. Scheduling patient appointments to ensure that patients are booked in line with local and national Access targets, organising clinics, retrieving and filing case notes, whilst using the Audiology Patient Management System (APMS). Responsible for managing ‘Referral to Treatment’ (RTT) waiting lists
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Knowledge and Experience
Essential
- Significant experience of admin procedures in a busy NHS environment
- Experience of progressing, chasing, answering queries and task related non routine activities as detailed in the job description
- Experience of working in an environment under pressure and to deadlines
- Knowledge of hospital systems
- In depth knowledge of a database for making appointments and monitoring waiting times
- Good working knowledge of Microsoft office
Desirable
- Previous experience of working in a hospital
- Experience of undertaking minor repairs to hearing aids
Qualifications and Knowledge
Essential
- Good General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent
- NVQ Level 3 Business administration or equivalent knowledge and experience
Desirable
- Keyboard skills for regular use of computer systems/touch or audio typing
Skills and personal qualities
Essential
- Excellent IT skills
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- Good office practice skills
- Prioritising own tasks/activities in a busy environment
- Excellent communication skills both verbal and written
- Ability to communicate with staff, patients and professionals at all levels
- Consistent, reliable and organised
- To be able to manage emotionally charged situations
- Adaptable to change
Desirable
- To be able to use own initiative to problem solve
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Applying for this NHS job
This advert is for Senior Clerical Officer with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 08 Jul 2026.
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