Job overview
Join our Digital team and play a key role in supporting and maintaining critical clinical applications that underpin patient care across the Trust.
About the role Reporting to the Lead Application Operations Engineer, you will support the delivery, configuration, and ongoing improvement of Trust applications, ensuring they are safe, reliable, and compliant with NHS standards.
You’ll work closely with clinical and technical teams to manage system changes, resolve issues, and contribute to service improvement, while providing expert input on information governance, data protection, and application performance.
Main duties of the job
Key responsibilities
- Support development, deployment and maintenance of clinical applications
- Manage incidents, problems, and system changes to resolution
- Ensure compliance with data protection, IG, and NHS standards
- Monitor performance, analyse trends, and drive continuous improvement
- Provide specialist support to users and stakeholders across the organisation
About you
- Experience supporting or administering business-critical applications
- Strong analytical and problem-solving skills
- Good understanding of service management frameworks (e.g. ITIL)
- Confident communicator with the ability to work across teams
- Committed to high-quality, safe, and user-focused digital services
Detailed job description and main responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Assessments and Professional Discussions are planned to take place on 8th & 9th July 2026, please bear this in mind when applying.
Person specification
Experience
Essential
- Extensive experience and advanced user in using a range of IT packages including Excel, Word
- Experience of the administration and maintenance of applications.
- Advanced Excel reporting skills including pivot tables, formulae, graphs, tables, and v lookups
- Practical experience of working in a development or application environment specialising in application development
Values & Behaviours
Essential
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Skills & Competencies
Essential
- Excellent interpersonal skills, able to engage with all levels of hierarchy
- Good verbal and written communication skills including report writing, presentations and system specifications
- Ability to work on own or in a group with minimal direct supervision
- A flexible and methodical approach to work to meet the needs of the role
- Excellent IT skills, able to use a wide range of software packages including Visio, Microsoft Project, PowerPoint, Excel–produce spreadsheets, formulas etc
- Excellent organisation skills and team leader skills
- Ability to keep accurate and complete records consistent with best practice policies and procedures
- Strong analytical and investigative skills
- Demonstrable experience of line management responsibilities
Qualification & Knowledge
Essential
- Educated to degree level or equivalent experience in application configuration, design and maintenance
- Extensive knowledge and experience of applications including governance and assurance
- Knowledge of service management frameworks
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Applying for this NHS job
This advert is for Senior Application Operations Engineer with North West Ambulance Service NHS Trust in Bolton, North West, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £39,959 - £48,117 PA. The contract type is Permanent. The application deadline is 02 Jul 2026.
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