Senior Administrator

Job summary

Are you an experienced administrator with a passion for making a difference to children and young people's mental health? We are looking for a motivated and organised Senior Administrator to provide leadership and day-to-day support to our administration team within the Wellbeing and Emotional Support Teams in Schools (WEST).

This is a new role responsible for coordinating administrative processes, supporting and supervising staff, and ensuring workloads are effectively managed. You will work closely with others to improve processes and provide expert administrative support across the service.

We are seeking someone with excellent communication and organisational skills, experience of working within a busy setting, and has the ability to motivate and support others while maintaining high standards of accuracy and professionalism. This is a permanent position working 37.5 hours per week, Monday to Friday. Must be willing to travel across Herefordshire and Worcestershire.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Main duties of the job

As the Senior Administrator for WEST, you will be the first point of contact for the administration team, providing guidance, support and day-to-day coordination to ensure the service runs smoothly.

You will oversee administrative processes across the team, monitor and allocate work, support colleagues with problem-solving, and help maintain high standards of accuracy and performance. You'll work closely with managers and clinicians to ensure referrals, appointments, meetings and service information are managed efficiently.

A key part of the role is building positive working relationships with colleagues across the organisations and improving our internal processes, helping to ensure children, young people and families receive a responsive and effective service.

This is an opportunity to take a lead role within a supportive team, using your organisational skills and experience to make a real difference every day.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

• Date posted: 10 July 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9798-2435
• Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR, United Kingdom

Job responsibilities

The successful candidate will:

Provide day-to-day supervision, leadership and support and to the WEST administration team.

Coordinate and monitor administrative workloads to ensure tasks are completed efficiently and to a high standard.

Support managers and clinicians with the smooth running of administrative processes across the service.

Organise meetings, prepare agendas, distribute papers and produce accurate minutes.

Maintain electronic records, databases and information systems in line with Trust policies and data protection requirements.

Support service improvement initiatives and contribute to audits and administrative projects.

Assist with staff induction, training, appraisal and recruitment activities within the administration team.

For full details of the duties and criteria please refer to the job description and person specification attached.