Senior Administrator
Royal Surrey NHS Foundation Trust
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Job overview
Looking for flexible work in the NHS?
The Flexi‑Bank is a collaborative staff bank hosted by Royal Surrey NHS Foundation Trust in partnership with Surrey and Borders Partnership NHS Foundation Trust, offering greater choice, flexibility and access to a wider range of opportunities across both organisations.
Why join the Flexi‑Bank?
Work flexibly – choose shifts that suit your lifestyle and availability
Access more opportunities – pick up shifts across mental health, community and acute care settings
Get paid fairly and on time – competitive rates and fast access to earnings through Stream
Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team
Be part of something bigger – join a growing collaborative of NHS Trusts across Surrey
Surrey and borders is looking someone who will provide professional, efficient and responsive administrative support within our multi-disciplinary service and with internal and external stakeholders.
Location: i-access Business Support Team, Laurel House, Farnham Road Hospital, Guildford
Working Pattern: Monday to Wednesday from 9:00 AM to a17:00 PM
Main duties of the job
- Manage referral, appointment, and discharge processes using electronic calendar and tracking systems to meet performance standards and commissioned targets.
- Act as the first point of contact, delivering a professional and confidential front-line service to service users, carers, professionals, and partner organisations.
- Oversee team email inboxes and social media communication channels, ensuring timely responses within agreed timescales.
- Maintain accurate data entry and reporting, including use of SystmOne and submission of statutory and performance reports.
- Provide comprehensive administrative support to meetings, projects, and service delivery plans.
- Deliver high-quality customer service while maintaining confidentiality and data integrity.
- Supervise, train, and support junior administrative staff.
- Produce accurate correspondence and documentation in line with organisational standards.