Job overview
We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
These roles will form part of the pre-operative surgical team, proactively contacting patients in advance of surgery through the Waiting Well initiative. The postholders will work closely with waiting list teams, POA nurses and administrative colleagues to ensure patients are clinically and administratively ready for surgery and appropriately scheduled
As a member of our team, you will provide a quality service that support our high standards of patient care.
You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.
Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The successful candidate will be responsible for maintaining the administrative organisation of the service.
You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.
The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Skills
Essential
- Evidence of good communication skills and ability to engage and promote good working relationships at all levels
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Self-awareness
- Self-motivated
- Adaptable, Flexibility and team participation
- Ability to deal with sensitive issues
- Ability to work within a team and alone
- Ability to use own judgement and willingness to follow instruction and guidance
- Ability to exercise tact and discretion
- Ability to organise and prioritise workload
- Collaborative worker
- Shows appropriate professional and personal boundaries.
- Physically able to undertake a demanding role safely, as and when required
- Ability to work within set time constraints to fulfill deadlines and meet the needs of the service
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors.
- Awareness of basic safeguarding issues
- Willingness to undertake on the job training appropriate to the role
- Knowledge of and using an EPR database system or equivalent
- Ability to interpret and analyze straightforward tabula and graphical information
Desirable
- Understanding of quality and change in the administrative work environment
- Basic understanding of current NHS issues
Knowledge
Essential
- Understanding of the requirements of the role
- Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
- Awareness of basic safeguarding issues
- General knowledge of the role and purpose of the POA service
Desirable
- Understanding of Pre-operative Assessment pathways
- Knowledge of medical terminologies
Previous Experience
Essential
- Previous experience working in a busy administrative environment
- Evidence of working on own initiative
- Evidence of training others in an administrative field
Desirable
- Currently working in a busy administrative environment
Qualification/Training
Essential
- Good basic education
- Good computer literacy skills and experience of Microsoft office
- Recognised secretarial qualification or equivalent
Desirable
- Customer care course
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Applying for this NHS job
This advert is for Senior Administrator - Pre-operative Assessment Service with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is 8 months (Fixed Term Contract, end date: 31/03/2027). The application deadline is 30 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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