Security Response Officer

Job overview

The postholder will work as part of a cohesive team providing a 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets.

Main duties of the job

Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.

Will respond quickly and effectively to incidents that may occur suddenly and without warning.

Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours,

Frequent patient monitoring duties.  This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive

High-profile presence on wards and departments as requested by Supervisor.

Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning

Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings.  This may also include escort to colleagues moving monies within the hospital to General Office.

Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.

Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously.  Ensure emergency calls are dealt with immediately.

Detailed job description and main responsibilities

• The postholder will work as part of a cohesive team providing an effective security service to the Trust.
• Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.
• Will respond quickly and effectively to incidents that may occur suddenly and without warning.
• Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.
• Frequent patient monitoring duties.  This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive
• High-profile presence on wards and departments as requested by Supervisor.
• Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.
• Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings.  This may also include escort to colleagues moving monies within the hospital to General Office.
• Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.
• Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously.  Ensure emergency calls are dealt with immediately.
• Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).
• Respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.
• Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.
• Locking and unlocking of various areas within the hospital as per planned schedules or at request of Security Supervisor.
• There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.
• Challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.
• Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm.
• Complete detailed reports in a timely period following attendance at an incident.
• Provide control Room Operator duties as required