Secretary/Support Secretary MH&LD

Job overview

This is an exciting opportunity for a Support Secretary who can provide essential admin support for our CAMHS teams within MH/LD Services.

We are looking for a person with a pleasant disposition with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.

Experience of a wide range of IT systems including Microsoft Word, Excel, Power Point, and E-Mail, coupled with proven administrative skills and previous experience is essential.

If you are interested in this role, please give us a call and let’s have a chat; we would love to hear from you!

Main duties of the job

The post holder will be required to undertake a wide range of duties including receipt and distribution of mail, first point of contact for the service, operate a patient administration system (WPAS) and Care Partner.

The successful candidate will also be required to process referrals and maintain an accurate database.  They will be expected to demonstrate excellent organisation skills. They must be able to work on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills.

They will demonstrate the ability to operate within strict boundaries of confidentiality at all times.

The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff being absent.

The role will involve travelling to and working across other sites within the Directorate in support of service delivery.

In line with the Transformation of Mental Health Services, the successful candidate may be required to provide administrative support for the delivery of a 7-day service in the future.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on  09/06/2026