Job overview
An exciting opportunity for a self-motivated, highly organised, adaptable and enthusiastic individual to join our service and support the Heads of Patient Flow (HOPF) and the integrated transfer of care hubs across Cornwall as their Secretary.
The HOPFs manage Flow out of acute and community hospitals through the itochs as well as facilitating Admission Avoidance through connections and referrals to Adult Community Services and wider system teams including STEPs, Humans, CHAOS, Voluntary Sector colleagues and wider. As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team. You should be able to integrate well with the existing teams, be flexible in supporting the functions of the teams and the HOPFs and have a genuine desire to contribute to providing a quality service for patients. The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues and representatives from other organisations.
Main duties of the job
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
The purpose of the post is to support the Heads of Patient Flow with all aspects of secretarial support to help deliver key functions. This will involve liaising and communicating with teams and partners whilst maintaining confidentiality at all times. Supporting the delivery of excellent customer care. Organising and supporting meetings and appointments. Note taking and distributing papers. Inputting and recording data.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Skills and Aptitude
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload and work unsupervised
- Attention to detail and time management skills
- Understanding of need for Confidentiality
Education and Qualifications
Essential
- Good standard of education
- RSA Stage 3 or equivalent Typing or Word Processing
- Computer literate with a good working knowledge of Microsoft Office and Excel
- Previous experience in a healthcare office environment
- Previous experience of minute taking and arranging meetings
Desirable
- Audio typing
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Applying for this NHS job
This advert is for Secretary - Patient flow with Cornwall Partnership NHS Foundation Trust in Bodmin, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Pro Rata. The contract type is Permanent. The application deadline is 12 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (26 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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