Secretary - Dental Hospital

Job overview

• Type dictation from audio transcription of clinical correspondence and documentation.
• Ensure appropriate follow up arrangements/investigations are in place.
• Liaise with personal medical secretary of speciality accordingly.
• Mentor, train and supervise relevant junior staff as required.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Take minutes of meetings, circulating to relevant groups.
• Attend appropriate training, meetings and education sessions when required.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
• General office duties, including incoming and outgoing mail, e-mail, photocopying.

Main duties of the job

Main duties of the job

The successful candidate will help to support other admin team members, working closely together to fulfil appropriate timescales of turnaround of workload in providing typing of clinical letters from audio transcriptions, locating and dealing with reports, filing of correspondence and meeting the administrative needs of the department.

The candidate will also work with clinical and non-clinical colleagues to deliver the best experience possible for our patients. This will mean working closely together to fulfil appropriate timescales of turnaround of workload and meeting the administrative needs of the department.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

Detailed job description and main responsibilities

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.