Job overview
The ability to speak Welsh is essential for this post
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd.
As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.
Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.
Overtime is available.
Main duties of the job
- The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.
By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Person specification
Other
Essential
- Team Player
- Work on own initiative
Desirable
- Ability to motivate others
- Ability to organise work within the department
Skills
Essential
- Awareness of willingness to be involved in implementing change
- IT Computer Literate
- Effective communication skills
Desirable
- Ability to speak Welsh (Level 3)
- Familiarity with GDPR regulations
Experience
Essential
- Experience of office and administration
- Experience of setting up and using filing/IT systems
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
Desirable
- Previous NHS experience
- Experience in managing clinic diaries/appointment schedules
Qualifications
Essential
- Up to GCSE standard for Maths and English or equivalent experience
Desirable
- ECDL
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Applying for this NHS job
This advert is for SDEC Receptionist with Betsi Cadwaladr University Health Board in Ysbyty Glan Clwyd. It is listed as a Administrative and IT role. The advertised salary is £26813.00 to £27890.00. The contract type is Permanent: Rolling 2 week rota - Week 1 Monday 13:00-20:00, Wednesday 09:00-15:15, Friday 09:00-15:15. Week 2 - Monday 09:00-15:15, Wednesday 09:00-15:15 and Friday 13:00-20:00.. The application deadline is 31 Aug 2026.
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