Job overview
Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer ensuring that patients coming in to the department are dealt with in an efficient, timely and courteous manner. Supporting the medical staff using the Careflow patient administration system. The successful candidate will rotate between all Central Administration areas and will learn a wide array of skills from frontline services to back-office duties. Full training and support will be given.
Main duties of the job
- Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system.
- Responsible for the retrieval of outside notes and films and reports as requested.
- To contact patients by phone with regards to their appointments and to annotate in CWP.
- To book patients’ transport as per protocol and request interpreters as appropriate
- File all relevant paperwork into patient case notes appropriately.
- Print out and copy relevant paperwork that has been requested via the SARs team.
- Collate and disseminate all incoming and outgoing correspondence appropriately.
Detailed job description and main responsibilities
To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies.
Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust.
- Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints.
- Communicate sensitive information in a diplomatic manner with departments both internally and externally.
- Work flexibly on a rotational rota as and when required.
- Work independently at times.
Person specification
OTHER
Essential
- ability to work under pressure.
- Ability to work as part of an effective team.
- Good time management skills
- Able to use own initiative
- Reliability and confidentiality.
- Ability to work flexibly
SKILLS
Essential
- Good communication skills
- Basic IT and keyboarding skills
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail and accuracy
VALUES
Essential
- Ability to demonstrate the organisational values and behaviours
KNOWLEDGE
Essential
- Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers.
Desirable
- Basic knowledge of medical terminology
EXPERIENCE
Essential
- Experience in an administrative and clerical setting.
- Proven skills such as organisation, ability to prioritise workload, problem solving and ability to work to tight deadlines.
- Experience of working within a team setting
Desirable
- Previous administrative and clerical experience in a hospital environment
QUALIFICATIONS
Essential
- Secondary-level education GCSE Maths and English at C-grade or above, or equivalent
Desirable
- Evidence of further development
- European Computer Driving License or equivalent
- NVQ Level 2 or equivalent
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Applying for this NHS job
This advert is for Rotational Administration Clerk with The Christie NHS Foundation Trust in Manchester, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is 12 months (Fixed Term). The application deadline is 19 Jun 2026.
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