Job overview
***INTERNAL APPLICANTS ONLY***
An exciting opportunity has arisen in the Referral Management Centre booking team for an Outpatient Clinic Co-ordinator due to expansion of the team. Full time secondment available.
As an RMC Clinic Co-ordinator your main responsibilities will include booking appointments, managing worklists, dealing with patient enquiries, adding/amending clinics, engaging with the specialties to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments.
You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.
Main duties of the job
- Ensure patients have a fair and effective booking service following the Department of Health guidance for the management of 18 week patient pathways.
- Ensure all suspect cancer two week wait referrals are booked within the fourteen day target.
- Negotiate attendance dates with patients by telephone and forward written notification where applicable.
- To ensure that all appointments are booked according to clinical need in strict chronological order in accordance with the specialities booking rules and national targets
- Adhere to clinic templates when booking routine, urgent, follow up, or ward appointments.
- With the Referrals Management Centre Manager/Supervisor establish systems and processes to support the delivery of all booking services and monitor on a regular basis depending upon service needs.
- Negotiate with relevant departments, consultants and secretaries solutions to accommodate potential shortfalls.
- To ensure that all departments are notified of short notice clinic cancellations, short notice booking of appointments and the setting up of short notice clinics, i.e liaise with Outpatients Sister/Deputy Sister, Outpatient Reception Supervisor and Health Records.
- Ensure adequate operator cover is provided for phone systems to meet the service needs.
- To action all voice and email messages promptly and efficiencd
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.
Person specification
Experience
Essential
- Previous clerical experience including filing, data retrieval and photocopying
- Previous experience of dealing with the public
- Relevant Maxims (EPR) experience essential
- Relevant E-rs experience essential
Education & Qualifications
Essential
- Customer Services training
Desirable
- RSA stage 2 or 3 or equivalent experience
- Computing or IT (ECDL)
Skills, Knowledge & Abilities
Essential
- Excellent verbal and written communication skills
- Good telephone manner
- Proficient in the use of PC/computer systems
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Applying for this NHS job
This advert is for RMC Clinic Co-ordinator (INTERNAL) with Wye Valley NHS Trust in Hereford, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £24,937 - £26,598 per annum, pro rata. The contract type is Secondment: 12 months (12 months fixed term). The application deadline is 09 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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