Job overview
Are you highly organised and driven with a passion for providing the highest standards of patient care? We are seeking an experienced administrator to support and co-ordinate the risk and governance pathways within the Head and Neck team at University Hospitals Dorset.
This is an exciting time to join our team, as we work towards completion of the transformation process of all Head and Neck services within UHD. You will play a critical role in policy and procedure development for our newly re-structured teams, helping to shape the future of our service provision across Dorset.
Main duties of the job
- To coordinate and support the process for investigating and responding to concerns, complaints and incidents for the directorate.
- To provide administrative support for clinical governance meetings and multidisciplinary team (MDT) meetings across the directorate.
- To provide administrative support for risk and governance reporting.
- To provide risk and governance support and cover for the administration processes within the directorate as and when required.
Detailed job description and main responsibilities
The successful candidate will work closely with the Directorate Management Team and Care Group Risk and Governance Co-ordinator to ensure that communication is effective and timely.
Work collaboratively with and accept guidance from the Patient Experience Team and be the point of contact should there be any query regarding a complaint or concern
- Triage and fully understand complaints, concerns and incidents; breaking down the issues to understand who will to be involved in the investigation and response.
- Ensure that the available information or evidence provided is reviewed for relevancy and entirety.
- Deal with queries involving confidential documents regarding a wide variety of information, recognising when issues should be referred and to whom.
Person specification
Experience
Desirable
- • Working in patient experience
Qualifications
Essential
- • GCSE English or equivalent
- • Excellent communication skills both verbal and written
Technical Skills Competencies
Essential
- • Evidence of sound writing ability demonstrating clarity and sensitivity
Desirable
- • Use of local hospital systems e.g. eCaMIS, EPR
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Applying for this NHS job
This advert is for Risk and Governance Administrator/Co-ordinator with University Hospitals Dorset NHS Foundation Trust in Poole, South West, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 PA. The contract type is Permanent. The application deadline is 03 Aug 2026.
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